[cisco-voip] Trouble upgrading 7960 phone from P00308010200 to P0030801SR02 (or downgrade to P00308010100)
Lelio Fulgenzi
lelio at uoguelph.ca
Thu Jan 9 10:03:26 EST 2014
>From the phone webserver, under device logs:status messages, i see only "SEP000F24C6A228.cnf.xml" on one line.
There is quite a bit more information under the other logs, but not sure how to read that. I've included it if there are well known translations.
Stack Statistics
Socket Task 668 of 1200
Phone Task 2032 of 4000
DSPPoll Task 340 of 1200
RTP Task 592 of 2400
TLS Task 112 of 6000
Config Task 2396 of 6000
Display Task 404 of 1300
CAST Task 156 of 1600
Sidecar Task 356 of 2000
Audit Task 432 of 1600
Undefined Mode 164 of 3000
SVC Mode 12 of 40
IRQ Mode 100 of 800
FIQ Mode 100 of 800
SYS Mode 224 of 500
Device Logs: Debug Display
3187252159 Code:3e, P:0, S:0
TTY Task Call Stack:
00416e02
00416eac
0041b52a
0041b6ae
0041c074
00411498
2027-08-06 09:04:08.840 Code:30f, P:0, S:800
Config Task Call Stack:
00096dba
000469ba
0004640c
00046f58
0005a462
00082c14
00082ca4
00099946
0007f3b0
0008314e
00058e9c
0008a81a
00073430
000599fe
2027-08-06 09:04:08.960 Code:30f, P:0, S:800
Config Task Call Stack:
00096dba
000469ba
0004640c
00046f58
0005a462
00082c14
00082ca4
00099946
0007f3b0
0008314e
00058e9c
0008a81a
00073430
000599fe
2027-08-06 09:04:07.840 Code:30f, P:0, S:800
Config Task Call Stack:
00096dba
000469ba
0004640c
00046f58
0005a462
00082c14
00082ca4
00099946
0007f3b0
0008314e
00058e9c
0008a81a
00073430
000599fe
2014-01-09 08:48:29.590 Code:8106, P:0, S:12300800
2014-01-09 08:48:30.490 Code:30f, P:0, S:12300800
Config Task Call Stack:
00096dba
000469ba
0004640c
00046f58
0005a462
00082ca4
00099946
0007f3b0
0008314e
0008a81a
00073430
000599fe
2027-08-06 09:04:08.020 Code:30f, P:0, S:12300800
Config Task Call Stack:
00096dba
000469ba
0004640c
00046f58
0005a462
00082c14
00082ca4
00099946
0007f3b0
0008314e
00058e9c
0008a81a
00073430
000599fe
2027-08-06 09:04:07.800 Code:30f, P:0, S:12300800
Config Task Call Stack:
00096dba
000469ba
0004640c
00046f58
0005a462
00082c14
00082ca4
00099946
0007f3b0
0008314e
00058e9c
0008a81a
00073430
000599fe
2014-01-09 09:00:08.440 Code:8106, P:0, S:12300800
2014-01-09 09:00:09.360 Code:30f, P:0, S:12300800
Config Task Call Stack:
00096dba
000469ba
0004640c
00046f58
0005a462
00082ca4
00099946
0007f3b0
0008314e
00058e9c
0008a81a
00073430
000599fe
2027-08-06 09:04:07.810 Code:30f, P:0, S:12300800
Config Task Call Stack:
00096dba
000469ba
0004640c
00046f58
0005a462
00082c14
00082ca4
00099946
0008314e
00058e9c
0008a81a
00073430
000599fe
2027-08-06 09:04:08.800 Code:30f, P:0, S:12300800
Config Task Call Stack:
00096dba
000469ba
0004640c
00046f58
0005a462
00082c14
00082ca4
00099946
0007f3b0
0008314e
00058e9c
0008a81a
00073430
000599fe
---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph
519‐824‐4120 Ext 56354
lelio at uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
----- Original Message -----
From: "Stephen Welsh" <stephen.welsh at unifiedfx.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: "cisco-voip (cisco-voip at puck.nether.net)" <cisco-voip at puck.nether.net>
Sent: Thursday, January 9, 2014 9:52:55 AM
Subject: Re: [cisco-voip] Trouble upgrading 7960 phone from P00308010200 to P0030801SR02 (or downgrade to P00308010100)
If you haven’t already, see what the phone logs from it’s web server says, there should be more detail there.
Kind Regards.
Stephen Welsh
================================================================
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================================================================
On 9 Jan 2014, at 14:47, Lelio Fulgenzi < lelio at uoguelph.ca > wrote:
We have on 7960 that I'm having trouble upgrading and I don't know why. I'd like to understand why and hopefully resole it in the event we get more of these when we do our campus upgrades.
There are other 7940s and 7960s that are on the same VLAN and same switch which have been upgraded fine. I can't even downgrade from P00308010200 to P00308010100. I believe this means I need to focus on the phone itself rather than anything else.
I have done a factory reset and this did not help. The phone simply cycles the reboot process over and over again. On the screen flashes the normal process, but it lists only P00308010200. In a nutshell, on the screen I see:
1. Configuring IP
2. Configuring CM List
3. Configuring VLAN
4. Configuring IP
5. quick flash of something, I think relating to the cnf file
6. TFTP P00308010200. loads
7. Configuring VLAN
8. Configuring CM List
9. start at #3 again...
Is there something I can do on the TFTP server to erase the configuration of this phone? I only recently uploaded a few firmware files so the TFTP server has already been restarted.
Thoughts?
---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph
519‐824‐4120 Ext 56354
lelio at uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
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