[cisco-voip] Hotel Murder Linked to E911 Programming

[Adam Piasecki]

I use 99 to get a outside line to avoid the inter-digit timers. I know 
in office environments that have been using 9 forever, changing to 99 
would take a act of God. In Hotels it is somewhat easy to get away with 
because no one really knows how to dial out anyways when they check in.

IMO 911 should always go to the PSAP, especially if its being used by 
the public.

Adam

On 1/14/2014 10:10 AM, Erick Wellnitz wrote:
> I like that.  Our t302 is already 5000 so I was trying to figure a way 
> to lower the number of misdials.to <http://misdials.to> 911.
>
>
> On Tue, Jan 14, 2014 at 2:28 AM, Heim, Dennis <Dennis.Heim at wwt.com 
> <mailto:Dennis.Heim at wwt.com>> wrote:
>
>     I have always told customers that 911 must go out to the PSAP. If
>     they only want to allow 9-9-1-1, then they need to place stickers
>     on the phones. That usually causes them to do 911. In an attempt
>     to avoid miss dials, I have inserted a delay by changing the 911
>     pattern to 911? And changing the inter-digit (T.302) timers to
>     5000-7500 ms.
>
>     Dennis Heim | Solution Architect (Collaboration)
>     World Wide Technology, Inc. | 314-212-1814 <tel:314-212-1814>
>
>     PS Engineering:  Innovate & Ignite.
>
>
>     -----Original Message-----
>     From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
>     <mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Coy Hile
>     Sent: Monday, January 13, 2014 8:29 PM
>     To: Adam Piasecki
>     Cc: cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>     Subject: Re: [cisco-voip] Hotel Murder Linked to E911 Programming
>
>
>     On Jan 13, 2014, at 6:35 PM, Adam Piasecki
>     <apiasecki at midatlanticbb.com <mailto:apiasecki at midatlanticbb.com>>
>     wrote:
>
>     > I install CUCM along with CER at Hotels and I've always just
>     allowed 911 to go out. I get people dialing 911 by accident but
>     it's better then someone not getting out.
>     >
>     > Adam
>
>     I've done the same thing on my personal lab setups (which double
>     for voice at the house), and I've personally seen PD respond to
>     one of my company's offices because someone dialed 9-1-1 rather
>     than 9-011-<XXXX> for an international call.
>
>     Like others have said, better to have an accidental call than to
>     have a call not go out.  I don't know any first responder
>     personally who disagrees with that sentiment.
>
>     -
>     Coy Hile
>     coy.hile at coyhile.com <mailto:coy.hile at coyhile.com>
>
>
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