[cisco-voip] Hotel Murder Linked to E911 Programming

[Michael Muscat]

Similar here.  I have a 911 and a 9110 pattern so it waits a little bit before dialing out. We told people to dial 9911 to dial immediately, or 911 will take about 3 seconds before it goes out. The good thing about doing this way is it gets rid of the accidental dials of people dialing 9 then 1, then looking at the number and dialing 1 and then the area code again.  Once they do the second 1 and the area code they get a fast busy since it doesn't match the 911 or 9110 patterns.   It was a simple fix to a huge problem we were having since many people would notice the call automatically went out to 911 and would just hang up only to have someone dispatched shortly after.



-----Original Message-----
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Heim, Dennis
Sent: Tuesday, January 14, 2014 3:28 AM
To: Coy Hile; Adam Piasecki
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Hotel Murder Linked to E911 Programming

I have always told customers that 911 must go out to the PSAP. If they only want to allow 9-9-1-1, then they need to place stickers on the phones. That usually causes them to do 911. In an attempt to avoid miss dials, I have inserted a delay by changing the 911 pattern to 911? And changing the inter-digit (T.302) timers to 5000-7500 ms.

Dennis Heim | Solution Architect (Collaboration) World Wide Technology, Inc. | 314-212-1814

PS Engineering:  Innovate & Ignite.


-----Original Message-----
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Coy Hile
Sent: Monday, January 13, 2014 8:29 PM
To: Adam Piasecki
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Hotel Murder Linked to E911 Programming


On Jan 13, 2014, at 6:35 PM, Adam Piasecki <apiasecki at midatlanticbb.com> wrote:

> I install CUCM along with CER at Hotels and I've always just allowed 911 to go out. I get people dialing 911 by accident but it's better then someone not getting out. 
> 
> Adam

I've done the same thing on my personal lab setups (which double for voice at the house), and I've personally seen PD respond to one of my company's offices because someone dialed 9-1-1 rather than 9-011-<XXXX> for an international call.

Like others have said, better to have an accidental call than to have a call not go out.  I don't know any first responder personally who disagrees with that sentiment.

-
Coy Hile
coy.hile at coyhile.com


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