[cisco-voip] UCCX 10.0 Calls Dropping while being transferred to another Queue by Agent

[Grace Maximuangu]

Description:
The agents receive a lot of calls that are not meant for their queue so they have to transfer to another queue.
Ones the agent initiate the transfer, after they hear a welcome greeting, then the system plays a fail message "we are currently experiencing technical difficulties"
And then the call is aborted.
Anyone experienced this issue before please let me know how you resolved it?
:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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