[cisco-voip] UCCX 10.0 Calls Dropping while being transferred to another Queue by Agent

[Brian Meade]

Can they call the same number directly and get through successfully to
another agent?


On Mon, Jun 16, 2014 at 2:21 PM, Grace Maximuangu <
Grace.Maximuangu at blackbox.com> wrote:

>  Description:
>
> The agents receive a lot of calls that are not meant for their queue so
> they have to transfer to another queue.
>
> Ones the agent initiate the transfer, after they hear a welcome greeting,
> then the system plays a fail message “we are currently experiencing
> technical difficulties”
>
> And then the call is aborted.
>
> Anyone experienced this issue before please let me know how you resolved
> it?
>
> :-:gm
>
>
>
> Grace Maximuangu
>
> Voice Solutions Engineer
>
> *Black Box Network Services*
>
> Cell: 213.268.6342
>
> grace.maximuangu at blackbox.com
>
> www.blackbox.com
>
>
>
> [image: bbox logo.JPG]
>
>
>
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