[cisco-voip] UCCX 10.0 Calls Dropping while being transferred to another Queue by Agent

[Grace Maximuangu]

Hi Brian,
Yes, customers are able to call the public DID directly and get routed to an agent with no issues, problem is specific to calls being transferred directly into the queue by an agent, on the trigger DN for the queue.

:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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From: bmeade90 at gmail.com [mailto:bmeade90 at gmail.com] On Behalf Of Brian Meade
Sent: Monday, June 16, 2014 11:29 AM
To: Grace Maximuangu
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 10.0 Calls Dropping while being transferred to another Queue by Agent

Can they call the same number directly and get through successfully to another agent?

On Mon, Jun 16, 2014 at 2:21 PM, Grace Maximuangu <Grace.Maximuangu at blackbox.com<mailto:Grace.Maximuangu at blackbox.com>> wrote:
Description:
The agents receive a lot of calls that are not meant for their queue so they have to transfer to another queue.
Ones the agent initiate the transfer, after they hear a welcome greeting, then the system plays a fail message “we are currently experiencing technical difficulties”
And then the call is aborted.
Anyone experienced this issue before please let me know how you resolved it?
:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342<tel:213.268.6342>
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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