[cisco-voip] UCCX 10.0 Calls Dropping while being transferred to another Queue by Agent

[Brian Meade]

You might be seeing some issues with codec lock due to recording but I
wouldn't expect the initial greeting to work in that case either,  You
could try disabling recording for a test agent and see if they are then
able to complete the transfer successfully.


On Mon, Jun 16, 2014 at 2:32 PM, Grace Maximuangu <
Grace.Maximuangu at blackbox.com> wrote:

> Hi Brian,
>
> Yes, customers are able to call the public DID directly and get routed to
> an agent with no issues, problem is specific to calls being transferred
> directly into the queue by an agent, on the trigger DN for the queue.
>
>
>
> :-:gm
>
>
>
> Grace Maximuangu
>
> Voice Solutions Engineer
>
> *Black Box Network Services*
>
> Cell: 213.268.6342
>
> grace.maximuangu at blackbox.com
>
> www.blackbox.com
>
>
>
> [image: bbox logo.JPG]
>
>
>
> *From:* bmeade90 at gmail.com [mailto:bmeade90 at gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Monday, June 16, 2014 11:29 AM
> *To:* Grace Maximuangu
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] UCCX 10.0 Calls Dropping while being
> transferred to another Queue by Agent
>
>
>
> Can they call the same number directly and get through successfully to
> another agent?
>
>
>
> On Mon, Jun 16, 2014 at 2:21 PM, Grace Maximuangu <
> Grace.Maximuangu at blackbox.com> wrote:
>
> Description:
>
> The agents receive a lot of calls that are not meant for their queue so
> they have to transfer to another queue.
>
> Ones the agent initiate the transfer, after they hear a welcome greeting,
> then the system plays a fail message “we are currently experiencing
> technical difficulties”
>
> And then the call is aborted.
>
> Anyone experienced this issue before please let me know how you resolved
> it?
>
> :-:gm
>
>
>
> Grace Maximuangu
>
> Voice Solutions Engineer
>
> *Black Box Network Services*
>
> Cell: 213.268.6342
>
> grace.maximuangu at blackbox.com
>
> www.blackbox.com
>
>
>
> [image: bbox logo.JPG]
>
>
>
>
> ------------------------------
>
> This email and any files transmitted with it are confidential and are
> intended for the sole use of the individual to whom they are addressed.
> Black Box Corporation reserves the right to scan all e-mail traffic for
> restricted content and to monitor all e-mail in general. If you are not the
> intended recipient or you have received this email in error, any use,
> dissemination or forwarding of this email is strictly prohibited. If you
> have received this email in error, please notify the sender by replying to
> this email.
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140616/540dfe93/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.jpg
Type: image/jpeg
Size: 3491 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140616/540dfe93/attachment.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.jpg
Type: image/jpeg
Size: 3491 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140616/540dfe93/attachment-0001.jpg>