[cisco-voip] UCCX 10.0 Calls Dropping while being transferred to another Queue by Agent

[Jason Aarons (AM)]

Does the CTI Port CSS have access to where they are transferring?  Codec/transcoder problem from the point of view of the CTI Port?

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Grace Maximuangu
Sent: Monday, June 16, 2014 2:22 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX 10.0 Calls Dropping while being transferred to another Queue by Agent


Description:
The agents receive a lot of calls that are not meant for their queue so they have to transfer to another queue.
Ones the agent initiate the transfer, after they hear a welcome greeting, then the system plays a fail message “we are currently experiencing technical difficulties”
And then the call is aborted.
Anyone experienced this issue before please let me know how you resolved it?
:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

[bbox logo.JPG]


________________________________
This email and any files transmitted with it are confidential and are intended for the sole use of the individual to whom they are addressed. Black Box Corporation reserves the right to scan all e-mail traffic for restricted content and to monitor all e-mail in general. If you are not the intended recipient or you have received this email in error, any use, dissemination or forwarding of this email is strictly prohibited. If you have received this email in error, please notify the sender by replying to this email.


itevomcid
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140616/3efddfb5/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 3491 bytes
Desc: image001.jpg
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140616/3efddfb5/attachment.jpg>