[cisco-voip] UCCX 10.0 Calls Dropping while being transferred to another Queue by Agent

[Gurpreet Singh Kukreja]

I believe it's also important to find out at what point (step) in the
script after the agent has initiated a Xfer, does the agent hear the error
message? Do you immediately have the Select Resource step after the Welcome
greeting in the script where the call fails? Do all calls fail in this
transfer scenario?



On Mon, Jun 16, 2014 at 11:21 AM, Grace Maximuangu <
Grace.Maximuangu at blackbox.com> wrote:

>  Description:
>
> The agents receive a lot of calls that are not meant for their queue so
> they have to transfer to another queue.
>
> Ones the agent initiate the transfer, after they hear a welcome greeting,
> then the system plays a fail message “we are currently experiencing
> technical difficulties”
>
> And then the call is aborted.
>
> Anyone experienced this issue before please let me know how you resolved
> it?
>
> :-:gm
>
>
>
> Grace Maximuangu
>
> Voice Solutions Engineer
>
> *Black Box Network Services*
>
> Cell: 213.268.6342
>
> grace.maximuangu at blackbox.com
>
> www.blackbox.com
>
>
>
> [image: bbox logo.JPG]
>
>
>
> ------------------------------
> This email and any files transmitted with it are confidential and are
> intended for the sole use of the individual to whom they are addressed.
> Black Box Corporation reserves the right to scan all e-mail traffic for
> restricted content and to monitor all e-mail in general. If you are not the
> intended recipient or you have received this email in error, any use,
> dissemination or forwarding of this email is strictly prohibited. If you
> have received this email in error, please notify the sender by replying to
> this email.
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140616/5d687398/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.jpg
Type: image/jpeg
Size: 3491 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140616/5d687398/attachment.jpg>