[cisco-voip] UCCX 10.0 Calls Dropping while being transferred to another Queue by Agent

[Ted Nugent]

Hit the same problem a few months ago on 9.12. Turned out to be a codec
lock like Brian mentioned and the call was being presented as ISAC, Ended
up creating a new codec preference list and ordering g711/g722 first. That
resolved it. weird thing was it was only intermittent so it was hard to
track down in the traces.


On Mon, Jun 16, 2014 at 3:28 PM, Gurpreet Singh Kukreja <
tycoononway1987 at gmail.com> wrote:

> I believe it's also important to find out at what point (step) in the
> script after the agent has initiated a Xfer, does the agent hear the error
> message? Do you immediately have the Select Resource step after the Welcome
> greeting in the script where the call fails? Do all calls fail in this
> transfer scenario?
>
>
>
> On Mon, Jun 16, 2014 at 11:21 AM, Grace Maximuangu <
> Grace.Maximuangu at blackbox.com> wrote:
>
>>  Description:
>>
>> The agents receive a lot of calls that are not meant for their queue so
>> they have to transfer to another queue.
>>
>> Ones the agent initiate the transfer, after they hear a welcome greeting,
>> then the system plays a fail message “we are currently experiencing
>> technical difficulties”
>>
>> And then the call is aborted.
>>
>> Anyone experienced this issue before please let me know how you resolved
>> it?
>>
>> :-:gm
>>
>>
>>
>> Grace Maximuangu
>>
>> Voice Solutions Engineer
>>
>> *Black Box Network Services*
>>
>> Cell: 213.268.6342
>>
>> grace.maximuangu at blackbox.com
>>
>> www.blackbox.com
>>
>>
>>
>> [image: bbox logo.JPG]
>>
>>
>>
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