[cisco-voip] COBRAS import PIN issue

[Jason Aarons (AM)]

If you post to the support forums you will get Jeff Lindborg’s attention usually.  Jeff wrote most if not all the tools.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Monday, March 03, 2014 6:46 PM
To: Cisco VOIP
Subject: [cisco-voip] COBRAS import PIN issue


Hello!

This weekend I exported some voice mail accounts from Connection 7.0.2 and imported them into 9.1(2) using COBRAS tool.

When I did this, the users were not able to sign into their mailbox, as if PIN was changed.

Retracing my steps, I did have this in the COBRAS log during the import:
[Thread 001], [14/03/02 08:51:34],         Updating subscriber phone PIN from Connection backup
[Thread 001], [14/03/02 08:51:34], (warning) unable to find mapping for MDBObjectId=051ee60c-4e21-42f6-bea4-9f845e6e96c8, ObjectType=CredentialPolicy in GetNewObjectId on DirectoryBackupDatabaseFunctions.cs

Unfortunately I had did not have a whole lot of time to troubleshoot on live 9.1 server - weather emergency dictated that I swing them back the 7.0 version asap so that users could update various greetings and info prompts. Right now i'm working with the 9.1 VM in a isolated network.

My hypothesis is that the old system had PIN set to not expire, and the new system has PIN set to expire in 120 days - and this somehow caused the PIN to not get updated somehow. I can't see any other difference related to credential policy. Anyone know if this is the case or why PINs might not have carried over, or if I'm barking up the wrong tree?

I had read that there was some issues importing PINs into version 7.0, but exporting from 7.0 TO a version 7.1.3+ was not cited as a problem.

Thanks!


--
Ed Leatherman


itevomcid
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