[cisco-voip] COBRAS import PIN issue

[Lelio Fulgenzi]

I had a problem migrating from v4.x unity to v7 connection. I had used a version of COBRAS that was a version or two behind. I got caught with a bug that triggered pin corruption as soon as they tried to change their pin. As long as they didn't try to change it was ok. 

http://cisco-voip.markmail.org/thread/wxzr4j25lrhzxfvk#query:+page:1+mid:pi5kt4e7q5cybrd2+state:results 

CSCsx21494 : If a user has an MD5 credential, updating the credential does not work 
CSCsy10602 : CUCMBE- Changing PIN via BAT can lead to account lock-out 

Not sure if this is the same or not. 

I'd post to the messaging forums, I know that Jeff L. monitors those. 

Lelio 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "Ed Leatherman" <ealeatherman at gmail.com> 
To: "Cisco VOIP" <cisco-voip at puck.nether.net> 
Sent: Monday, 3 March, 2014 6:46:23 PM 
Subject: [cisco-voip] COBRAS import PIN issue 


Hello! 


This weekend I exported some voice mail accounts from Connection 7.0.2 and imported them into 9.1(2) using COBRAS tool. 


When I did this, the users were not able to sign into their mailbox, as if PIN was changed. 


Retracing my steps, I did have this in the COBRAS log during the import: 

[Thread 001], [14/03/02 08:51:34], Updating subscriber phone PIN from Connection backup 
[Thread 001], [14/03/02 08:51:34], (warning) unable to find mapping for MDBObjectId=051ee60c-4e21-42f6-bea4-9f845e6e96c8, ObjectType=CredentialPolicy in GetNewObjectId on DirectoryBackupDatabaseFunctions.cs 


Unfortunately I had did not have a whole lot of time to troubleshoot on live 9.1 server - weather emergency dictated that I swing them back the 7.0 version asap so that users could update various greetings and info prompts. Right now i'm working with the 9.1 VM in a isolated network. 


My hypothesis is that the old system had PIN set to not expire, and the new system has PIN set to expire in 120 days - and this somehow caused the PIN to not get updated somehow. I can't see any other difference related to credential policy. Anyone know if this is the case or why PINs might not have carried over, or if I'm barking up the wrong tree? 


I had read that there was some issues importing PINs into version 7.0, but exporting from 7.0 TO a version 7.1.3+ was not cited as a problem. 


Thanks! 




-- 
Ed Leatherman 

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