[cisco-voip] Cisco UCCX System Prompt Multi Language Issues

[Grace Maximuangu]

Anthony et All,

So while doing the reactive debug the system is still using en_US as the language for the system generated prompts. Even though the set contact info step should have pointed it to play in Spanish

TAC Suggestion :

Use a SubFlow which points to the system generated prompts to use as es_MX so that the customers who want English as their preferred language do not get interrupted.

Has anyone tried this method?
:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Wednesday, November 20, 2013 9:56 PM
To: Cisco VoIP Group
Subject: Re: [cisco-voip] Cisco UCCX System Prompt Multi Language Issues

This is more than likely a defect, in that the names of some files are mixed case, and unfortunately don't play, leaving you hearing English.

See this thread: https://supportforums.cisco.com/message/3620875 for more details.

I've had recent talks about this with Cisco and it seems like we'll have to wait until UCCX 10.x to see the naming convention fully fixed.

On Wed, Nov 20, 2013 at 11:55 PM, Anthony Holloway <avholloway at gmail.com<mailto:avholloway at gmail.com>> wrote:
This is more than likely a defect, in that the names of some files are mixed case, and unfortunately don't play, leaving you hearing English.

See this thread: https://supportforums.cisco.com/message/3620875 for more details.

I've had recent talks about this with Cisco and it seems like we'll have to wait until UCCX 10.x to see the naming convention fully fixed.

Anthony Holloway

On Wed, Nov 20, 2013 at 9:59 PM, Grace Maximuangu <Grace.Maximuangu at blackbox.com<mailto:Grace.Maximuangu at blackbox.com>> wrote:

I have a Bilingual script running Spanish and English languages, the system is required to play Current date and Pricing and although the system was initially installed for EN_US, the customer wanted to add a second language option - ES_MX language.



We modified the script, by adding the Menu option and Set Contact Info step for Spanish branch.



All good, BUT Problem is after caller selects the menu option for Spanish, script plays spanish language until it gets to the System Prompt that is supposed to play back the Date of Today and Price for Today. It switches from Spanish to English, then goes back to Spanish and continues to play in Spanish.



TAC recommended a reboot of the CCX engine, because they thought that the system is not refreshing the script when it comes to that particular code.

Unfortunately that did not fix the issue.



I also looked at these two links below:

https://supportforums.cisco.com/thread/2080962



https://supportforums.cisco.com/docs/DOC-13933



Is this a system limitation, has anyone ran into this issue before, what was the fix?


:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342<tel:213.268.6342>
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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