[cisco-voip] Unity Connection transferring calls to CUCM

[Angel Roberto Castaneda]

Check your voicemail ports calling search space. Is the partition where the
4 IP phones reside listed there?

*Angel Roberto Castaneda*


On Fri, Mar 7, 2014 at 10:52 AM, Jeffrey Girard <
jeffrey.girard at girardinc.com> wrote:

> I have posted this same request for assistance in the Cisco IP Telephony
> Support Forum.  So far, not hits
>
>
>
> CUCM 9 and CUC 9.  4 IP Phones registered and all have mailboxes.  I have
> a System Call Handler configured to answer calls coming from a CTI Route
> Point.
>
>
>
> I have been playing with a scenario trying to learn all the capabilities
> of the various call handlers.
>
>
>
> Im currently trying to allow the caller to transfer to a phone number that
> is registered in CUCM - but does NOT have a mailbox.
>
>
>
> My CUC Configuration
>
>      Call Handler Basics
>
>           Callers Hear -> My Personal Recording
>
>           During Greeting -> Allow Transfers to Numbers Not Associate with
> Users or Call Handlers
>
>           After Greeting -> Conversation -> Caller System Transfer
>
>
>
>      System Settings -> Restriction Tables
>
>           Default Transfer
>
>                I added a new entry and specifically entered the DN that I
> was trying to transfer to (123)
>
>                I unchecked the "blocked" for all entries
>
>
>
>      Call Management -> Call Routing -> Forwarded Routing Rules
>
>                Attempt Forward Routing Rule -> Send Call to ->
> Conversation -> Attempt Forward
>
>
>
> From an IP Phone, I dial the CTI RP and get forwarded to the main /
> opening call handler.  I traverse a couple of menu tree levels to get to my
> call handler where I am attempting to transfer back to CUCM.  I hear my
> recorded personal greeting instructing me to enter my number.  Whether I
> wait for the recording to end or whether I enter the digits during the
> greeting, the results are the same.  The result is that nothing happens.
> No recorded message telling me that I cant be transferred to that number -
> nothing at all.  The call just terminates.
>
>
>
> I started up Connection Remote Port Status monitor and I can watch the
> sequence of the call.  When I enter the digits of the target phone (123), I
> see in the Remote Port Status Monitor that it sees and receives the DTMF
> digits, but then nothing happens.
>
>
>
> I next tested by adding a test user in CUC with the same DN of 123.  As
> soon as I did that, I repeated the attempted call and when I dialed "123",
> I get the recorded message "Wait while I transfer that call" and then the
> call completes successfully.
>
>
>
> This is my home lab so I can make any changes that you suggest with no
> user implications.
>
>
>
> Jeff
>
>
>
>
>
>
> ------------------------------------------------------------------------------------
>
> Dr. Jeffrey T. Girard (Jeff), PhD
>
> Colonel, United States Army (Retired)
>
> Senior Network Engineer / VoIP Engineer - WireMeHappy.com
>
> reply to: jeffrey.girard at wiremehappy.com
>
> (607)835-0406 (home office)
>
> (845)764-1661 (mobile)
>
> (607)835-0458 (fax)
>
>
>
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>
>
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