[cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

[Ted Nugent]

Is the a reason you're using CUPC as opposed to Jabber? I'm not sure CUPC
is support on CUCM and IM&P 9.x?
If you were to use Jabber here is the JFW guide
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_6/InstallConfig/JABW_BK_CDFE9752_00_installation-and-configuration/JABW_BK_CDFE9752_00_installation-and-configuration_chapter_010.html



On Fri, Mar 14, 2014 at 6:11 PM, Jeffrey Girard <
jeffrey.girard at girardinc.com> wrote:

> Home Lab - learning Presence
>
>
>
> CUCM 9
>
> CUPS 9 (not 8.6 as virtually all of the help and discussion forums,
> documents, etc are for)
>
> CUPC 8.6 (3 copies running on 3 different laptops)
>
> 4 users configured in CUCM for Presence capabilities
>
> No LDAP integration
>
>
>
>
>
> Current status:
>
> Presence indicators for phones works fine, no issues
>
> 3 users can log into their CUPC clients and Presence information from
> their own associated deskphone displays correctly (ie if User 1 takes his
> deskphone offhook, the CUPC for User 1 shows as "On the Phone"
>
> Users can place phone calls with each other by typing the DN in the
> "Search for name or number" field
>
>
>
> I have two different issues that I have not been able to solve all day -
> they may be related to each other.
>
>
>
> The first issue:  I am unable to go into deskphone mode.  Although the
> checkbox is visible - it appears to be greyed out and clicking in it does
> nothing.
>
> The second issue:  I am unable to start a chat session.  I highlite a
> contact (that I manually entered), right click, and select chat.  I get an
> error message that says "Failed to start conversation.  Invalid parameter"
>
>
>
> I have scoured the Cisco site for docs and most of them pertain to CUPS
> 8.6 and not 9.  There is a difference in that v9 does not have the
> Application -> IP Phone Messenger selection.
>
>
>
> My current configs:
>
> CUCM
>
>           4 application users - CUPS-AXL (with Stand CCM SuperUsers
> permissions), CUPS-Deskphone, CUPS-CTIGW, and CUPS-PhoneMSG (all with
> Standard CTI Allow control of all devices).
>
>           3 end users - From top to bottom, all users have passwords and
> digest credentials.  Under Service Settings, all users have the "Enable
> user for Unified CM IM and Presence" checked.  This is the replacement for
> the assigning license capabilities from version 8.6.  Also under Service
> Settings, all users have a UC Service Profile assigned.  The UC Service
> Profile has two UC service settings - a Presence and IM Profile and a CTI
> Profile.  Under Device Information - all user have been associated to two
> different devices (their hardphone and the CUPC client).  Under the
> Directory Number Association portion - each user has their own primary line
> selected from the drop down box.  Under the Permissions Information section
> - each user has Standard CCM End Users and Standard CTI Enabled permissions.
>
>           Devices - each user has a 7960 hard phone and a CUPC.  For each
> device (both types) at the Device Level -> Owner User ID, Protocol Specific
> Information -> BLF Presence Group, SUBSCRIBE CSS are all set.  Under the
> line for each device (both types) - Allow control of device from CTI is
> checked, in the Associated Devices window is the MAC and UPC<name> of the
> devices, Under Users Associated with Line is the correct user
>
>           Under System -> Application Server,  the CUP server is
> configured.
>
>           Under System -> Licensing, all users and devices are licensed.
> There is no Capabilities Assignment in version 9
>
>
>
> CUPS
>
>           Under Diagnostics -> System Troubleshooter -> all green except
> for the things not configured, LDAP, 3rd party, etc
>
>           User Management -> End User -> are licensed for IM and Presence
> and have Microsoft RCC enabled.  They also show 2 devices
>
>           Under Application - this is where its different from v8 to v9.
>
>           Application -> Legacy Clients -> Settings.  I have set the TFTP
> server IP to the CUCM
>
>           Application -> Legacy Clients -> CCMCIP Profile.  I created a
> new profile, set the Primary and Secondary CCMCIP Host to be the IP Address
> of the CUCM Publisher.  For Server Certification Verfication, I selected
> Any Certificate from the drop down.  I assigned this profile to all 4 of my
> users.
>
>           Application -> Microsoft RCC settings.  Application status =
> on.  For Application Username and password, I have tried using
> CUPS-Deskphone and CUPS-CTIGW with their appropriate passwords.  There is
> not difference in using either one of them.  CUCM address is address of my
> Pub.  I assigned this Microsoft RCC service to all 4 of my users.
>
>
>
> So, as I said, I have been working on this all day today burning my
> fingers and my mouse up on Google.  To no avail.
>
>
>
> Any ideas anyone?
>
>
>
> Jeff
>
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>
>
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