[cisco-voip] Resoluiton: CUEAC 9.1.1.10 Change IP Addresses Failed

[Jason Aarons (AM)]

So I opened a TAC case after the documentation on changing CUEAC IP was a failure; TAC SE used SQL Server Manager to see some tables (return last 1000 rows) that showed connections to the old/wrong ip address.

After a hour, the TAC SE  tried below which failed to execute, so then he went into the table and changed the value.

UPDATE dbo.Server_Details
SET Server_Machine='NEWIPADDR'

Then rebooted and stopped/start the CUEAC service in WebAdmin and all was back to normal.

In general I would say there are some documentation bugs and I wouldn't recommend trying this again.



From: Jason Aarons (AM)
Sent: Tuesday, March 18, 2014 10:14 AM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: CUEAC 9.1.1.10 Change IP Addresses Failed

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/arc/CUAC_TG_911.pdf

So the steps in PDF don't even have the right registry key location (64-bit WoW) or file locations, but a search in RegEdit for the wrong ip address helped me track them down. After changes I rebooted.

However after changing everything I not long get the full menu in CUEAC WebAdmin page.

Any ideas?



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