[cisco-voip] CCX 9.0 Upload File

[Ryan LaFountain (rlafount)]

Hi Andrew,

I wouldn’t use the /opt/cisco/uccx/Customer directory even though the readme tells you to :)

I would save XML files as documents to the Document Repository using the Upload Document step after calling the Authenticate User step and read the document from the Repository. This is much more resilient and easier to use IMO.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time

On Mar 21, 2014, at 10:24 AM, Andrew Grech <agrech88 at gmail.com<mailto:agrech88 at gmail.com>> wrote:


Hi I'm trying use the emergency script from https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip.html

I don't understand "and they should be place in customer location of UCCX". From googling and debugging today I'm assuming this has something to do with the method "System.getProperty(“uccx.customer.dir”)" and /opt/cisco/uccx/Customer.

Where is /opt/cisco/uccx/Customer located? Is this directory separate to the documents management in UCCX? Do I initially have to SFTP these files directly to the server?

Thanks

Andrew

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