[cisco-voip] CCX 9.0 Upload File

[Ryan LaFountain (rlafount)]

Hi Lelio,

That’s one of the advantages of using the Repository. If you use the Upload Document step to place the doc in the Repository it is replicated across to the other node automatically and is contained within DRS backups for B&R.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time

On Mar 21, 2014, at 1:04 PM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:


We're currently using an SQL database to store open/closed details but have been considering using an XML file instead.

We have an HA configuration right now. Are files like this shared/updated automatically via replication or does that have to be written into the script?

Lelio


---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: "Ryan LaFountain (rlafount)" <rlafount at cisco.com<mailto:rlafount at cisco.com>>
To: "Andrew Grech" <agrech88 at gmail.com<mailto:agrech88 at gmail.com>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Sent: Friday, March 21, 2014 12:09:45 PM
Subject: Re: [cisco-voip] CCX 9.0 Upload File

Hi Andrew,

I wouldn’t use the /opt/cisco/uccx/Customer directory even though the readme tells you to :)

I would save XML files as documents to the Document Repository using the Upload Document step after calling the Authenticate User step and read the document from the Repository. This is much more resilient and easier to use IMO.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time

On Mar 21, 2014, at 10:24 AM, Andrew Grech <agrech88 at gmail.com<mailto:agrech88 at gmail.com>> wrote:


Hi I'm trying use the emergency script from https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip.html

I don't understand "and they should be place in customer location of UCCX". From googling and debugging today I'm assuming this has something to do with the method "System.getProperty(“uccx.customer.dir”)" and /opt/cisco/uccx/Customer.

Where is /opt/cisco/uccx/Customer located? Is this directory separate to the documents management in UCCX? Do I initially have to SFTP these files directly to the server?

Thanks

Andrew

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