[cisco-voip] UCCX 9x Script Menu Option Out to VM, having DTMF issues routing to VM, the Menu option 1 is not recognized when pressed

[Grace Maximuangu]

This is quite interesting issue I am running into, we have setup personal queues and all agents have direct DID, the calls should route to the agent's Voicemail when they are not logged into the Queue.
Problem:
Dialing Agent Extension 8905 from a Cisco phone, Press 1 goes as it should to the agent's voicemail.
BUT

Dialing Agent Extension 8905 from a Siemens phone, press 1 still not recognized.

Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Siemens phone, press 1 still not recognized.

Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Cisco phone, press 1 still not recognized.

Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Cell phone, press 1 still not recognized.

Anyone has ideas or suggestions, please feel free to let me know?

Thanks



:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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