[cisco-voip] UCCX 9x Script Menu Option Out to VM, having DTMF issues routing to VM, the Menu option 1 is not recognized when pressed

[Brian Meade]

I'd suggest getting some CallManager traces and seeing what is being
negotiated for DTMF.  If it's RFC2833, I'd then start grabbing some packet
captures.

Brian


On Mon, Mar 24, 2014 at 11:35 AM, Grace Maximuangu <
Grace.Maximuangu at blackbox.com> wrote:

>  This is quite interesting issue I am running into, we have setup
> personal queues and all agents have direct DID, the calls should route to
> the agent's Voicemail when they are not logged into the Queue.
>
> Problem:
>
> Dialing Agent Extension 8905 from a Cisco phone, Press 1 goes as it should
> to the agent's voicemail.
>
> BUT
>
>
>
> Dialing Agent Extension 8905 from a Siemens phone, press 1 still not
> recognized.
>
>
>
> Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Siemens phone,
> press 1 still not recognized.
>
>
>
> Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Cisco phone, press
> 1 still not recognized.
>
>
>
> Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Cell phone, press 1
> still not recognized.
>
>
>
> Anyone has ideas or suggestions, please feel free to let me know?
>
>
>
> Thanks
>
>
>
>
>
>
>
> :-:gm
>
>
>
> Grace Maximuangu
>
> Voice Solutions Engineer
>
> *Black Box Network Services*
>
> Cell: 213.268.6342
>
> grace.maximuangu at blackbox.com
>
> www.blackbox.com
>
>
>
> [image: bbox logo.JPG]
>
>
>
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