[cisco-voip] UCCX 9x Script Menu Option Out to VM, having DTMF issues routing to VM, the Menu option 1 is not recognized when pressed

[Jason Aarons (AM)]

I would double check the script and use Reactive Script debugging to confirm the script is good.  Then check the CSS on the CTI Ports, then try another number, all while looking at CCM Traces and MIVR logs…

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Brian Meade
Sent: Monday, March 24, 2014 12:10 PM
To: Grace Maximuangu
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX 9x Script Menu Option Out to VM, having DTMF issues routing to VM, the Menu option 1 is not recognized when pressed


I'd suggest getting some CallManager traces and seeing what is being negotiated for DTMF.  If it's RFC2833, I'd then start grabbing some packet captures.

Brian

On Mon, Mar 24, 2014 at 11:35 AM, Grace Maximuangu <Grace.Maximuangu at blackbox.com<mailto:Grace.Maximuangu at blackbox.com>> wrote:
This is quite interesting issue I am running into, we have setup personal queues and all agents have direct DID, the calls should route to the agent’s Voicemail when they are not logged into the Queue.
Problem:
Dialing Agent Extension 8905 from a Cisco phone, Press 1 goes as it should to the agent’s voicemail.
BUT

Dialing Agent Extension 8905 from a Siemens phone, press 1 still not recognized.

Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Siemens phone, press 1 still not recognized.

Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Cisco phone, press 1 still not recognized.

Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Cell phone, press 1 still not recognized.

Anyone has ideas or suggestions, please feel free to let me know?

Thanks



:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342<tel:213.268.6342>
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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