[cisco-voip] UCCX GUI and CLI license count differ

Sun May 4 22:08:41 EDT 2014

Anthony,

I got it resolved. I managed to delete the old license files from the servers via CLI. (No TAC support required) I then restarted the Tomcat service and it is now displaying correctly.

Kind regards

Louis Koekemoer
Lead Technical Consultant
Dimension Data, Canada
2680 Skymark Avenue
Suite 400
Mississauga, Ontario L4W 5L6
Office:  +1 (647) 724-2755
Mobile: +1 (289) 828-5713
EFax:   +1 (855) 817-6553
louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>
Planned Absence –
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For more information about Dimension Data, please go to  www.dimensiondata.com<http://www.dimensiondata.com/>

P Before printing this email please think about the environment

From: avholloway at gmail.com [mailto:avholloway at gmail.com] On Behalf Of Anthony Holloway
Sent: Sunday, May 04, 2014 10:37 AM
To: Louis Koekemoer (AM)
Cc: cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] UCCX GUI and CLI license count differ

Louis,

While I don't have the answer for you, and I hope you share what you find out, I did want to mention that the number of ports you have registered has little to do with the number of ports you are licensed for.

I can confirm I have more than 54 ports registered that tells me the GUI is inaccurate.

Often times, I will create multiple port groups for different display names, MOH sources, CSS's, etc and as such, if you sum the port counts, they exceed my license count.  This over subscription design is supported and is necessary in some cases.  So, I just didn't want you to correlate your registered port count to your license count, and if they weren't exact, to think something was not right.

Summary
You can have 100 registered ports and only be licensed for 50 ports.  You just cannot have more than 50 calls active is all.

I hope that was helpful.

On Sat, May 3, 2014 at 11:21 PM, Louis Koekemoer (AM) <louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>> wrote:
Hi all,

I did a UCCX upgrade to 9.x  today and something is weird. Wondering if I should worry about it.

When I run the command “ Show UCCX License” from CLI, it shows we have 127 seats and 150 ports licensed, but when I look at the GUI it only show 27 seats and 54 ports. I could not login with more than 27 agents to test on the weekend to see if that is going to cause problems. I can confirm I have more than 54 ports registered that tells me the GUI is inaccurate. Normally I would trust the CLI rather than the GUI anyway, but this is weird.

admin:show uccx license
Configured Licenses:

Package: Cisco Unified CCX Premium
IVR Port(s): 150
Cisco Unified CCX Premium Seat(s): 127
High Availability : Enabled
Cisco Unified CCX Preview Outbound Dialer: Enabled
Cisco Unified CCX Maximum Agents: 400
For dynamic content like the Inbound ports in use and Outbound ports available and in use please check using the Cisco Unified CCX Administration.

Command successful.

Configured Licenses:

Package: Cisco Unified CCX Premium

Total IVR Port(s): 54

Cisco Unified CCX Premium Seat(s): 27

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Maximum Agents: 400

Kind regards

Louis Koekemoer
Lead Technical Consultant
Dimension Data, Canada
2680 Skymark Avenue
Suite 400
Mississauga, Ontario L4W 5L6
Office:  +1 (647) 724-2755<tel:%2B1%20%28647%29%20724-2755>
Mobile: +1 (289) 828-5713<tel:%2B1%20%28289%29%20828-5713>
EFax:   +1 (855) 817-6553<tel:%2B1%20%28855%29%20817-6553>
louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>
Planned Absence –
[cid:image001.jpg at 01CF67E5.684F6880]<http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx>

For more information about Dimension Data, please go to  www.dimensiondata.com<http://www.dimensiondata.com/>

P Before printing this email please think about the environment

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