[cisco-voip] UCCX GUI and CLI license count differ

[Anthony Holloway]

Louis,

While I don't have the answer for you, and I hope you share what you find
out, I did want to mention that the number of ports you have registered has
little to do with the number of ports you are licensed for.

I can confirm I have more than 54 ports registered that tells me the GUI is
> inaccurate.


Often times, I will create multiple port groups for different display
names, MOH sources, CSS's, etc and as such, if you sum the port counts,
they exceed my license count.  This over subscription design is supported
and is necessary in some cases.  So, I just didn't want you to correlate
your registered port count to your license count, and if they weren't
exact, to think something was not right.

*Summary*
You can have 100 registered ports and only be licensed for 50 ports.  You
just cannot have more than 50 calls active is all.

I hope that was helpful.


On Sat, May 3, 2014 at 11:21 PM, Louis Koekemoer (AM) <
louis.koekemoer at dimensiondata.com> wrote:

> Hi all,
>
>
>
> I did a UCCX upgrade to 9.x  today and something is weird. Wondering if I
> should worry about it.
>
>
>
> When I run the command “ Show UCCX License” from CLI, it shows we have 127
> seats and 150 ports licensed, but when I look at the GUI it only show 27
> seats and 54 ports. I could not login with more than 27 agents to test on
> the weekend to see if that is going to cause problems. I can confirm I have
> more than 54 ports registered that tells me the GUI is inaccurate. Normally
> I would trust the CLI rather than the GUI anyway, but this is weird.
>
>
>
> admin:show uccx license
>
> Configured Licenses:
>
>
>
> Package: Cisco Unified CCX Premium
>
> IVR Port(s): 150
>
> Cisco Unified CCX Premium Seat(s): 127
>
> High Availability : Enabled
>
> Cisco Unified CCX Preview Outbound Dialer: Enabled
>
> Cisco Unified CCX Maximum Agents: 400
>
> For dynamic content like the Inbound ports in use and Outbound ports
> available and in use please check using the Cisco Unified CCX
> Administration.
>
>
>
> Command successful.
>
>
>
>
>
> *Configured Licenses:*
>
> Package: Cisco Unified CCX Premium
>
> Total IVR Port(s): 54
>
> Cisco Unified CCX Premium Seat(s): 27
>
> High Availability : Enabled
>
> Cisco Unified CCX Preview Outbound Dialer: Enabled
>
> Cisco Unified CCX Maximum Agents: 400
>
>
>
>
>
> Kind regards
>
>
>
> *Louis Koekemoer*
>
> Lead Technical Consultant
>
> Dimension Data, Canada
>
> 2680 Skymark Avenue
>
> Suite 400
>
> Mississauga, Ontario L4W 5L6
>
> Office:  +1 (647) 724-2755
>
> Mobile: +1 (289) 828-5713
>
> EFax:   +1 (855) 817-6553
>
> *louis.koekemoer at dimensiondata.com <louis.koekemoer at dimensiondata.com>*
>
> Planned Absence –
>
> [image: Description: Description: 21875_DD_NI_CC_Signature_v-1]<http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx>
>
>
>
> For more information about Dimension Data, please go to
> www.dimensiondata.com
>
>
>
>
>
> P *Before printing this email please think about the environment*
>
>
>
>
>
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