[cisco-voip] UCCX GUI and CLI license count differ

[Lelio Fulgenzi]

We ran into a similar problem. We saw a 'warning' in the onscreen log file when we went 'upgraded' from v7 to v9 using the PUT backup file and new license file. It said something like "the number of seats don't match the new licence". But didn't have time to investigate until a couple of days before the cutover. 

The re-hosted licence looked fine. It had everything we thought it needed. The licence team said so as well. So when we called TAC back, they told us to delete the old licence files. (After some math, we saw that it was adding up the original old lic numbers with the new v9 file). After deleting them, the system broke. Turned out, the licence file did not include everything and needed to be cut again as a new(?) install. Reinstalled the new file and were good to go. 

Strange enough. After fixing it, it triggered two bugs we didn't see before. The first was the chat subsystem not coming up. Which needed to have the notification subsystem restarted first, the chat subsystem. And the other was the web services subsystem not coming up. That requires a patch file to be copied by TAC. We decided to hold off on that. 

Bottom line, I think you need TAC. 

Sent from my iPhone

On 2014-05-04, at 12:30 AM, "Louis Koekemoer (AM)" <louis.koekemoer at dimensiondata.com> wrote:

> Hi all,
>  
> I did a UCCX upgrade to 9.x  today and something is weird. Wondering if I should worry about it.
>  
> When I run the command “ Show UCCX License” from CLI, it shows we have 127 seats and 150 ports licensed, but when I look at the GUI it only show 27 seats and 54 ports. I could not login with more than 27 agents to test on the weekend to see if that is going to cause problems. I can confirm I have more than 54 ports registered that tells me the GUI is inaccurate. Normally I would trust the CLI rather than the GUI anyway, but this is weird.
>  
> admin:show uccx license
> Configured Licenses:
>  
> Package: Cisco Unified CCX Premium
> IVR Port(s): 150
> Cisco Unified CCX Premium Seat(s): 127
> High Availability : Enabled
> Cisco Unified CCX Preview Outbound Dialer: Enabled
> Cisco Unified CCX Maximum Agents: 400
> For dynamic content like the Inbound ports in use and Outbound ports available and in use please check using the Cisco Unified CCX Administration.
>  
> Command successful.
>  
>  
> Configured Licenses:
> 
> Package: Cisco Unified CCX Premium
> 
> Total IVR Port(s): 54
> 
> Cisco Unified CCX Premium Seat(s): 27
> 
> High Availability : Enabled
> 
> Cisco Unified CCX Preview Outbound Dialer: Enabled
> 
> Cisco Unified CCX Maximum Agents: 400
> 
>  
>  
> Kind regards
>  
> Louis Koekemoer
> Lead Technical Consultant
> Dimension Data, Canada
> 2680 Skymark Avenue
> Suite 400
> Mississauga, Ontario L4W 5L6
> Office:  +1 (647) 724-2755
> Mobile: +1 (289) 828-5713
> EFax:   +1 (855) 817-6553
> louis.koekemoer at dimensiondata.com
> Planned Absence –
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>  
> For more information about Dimension Data, please go to  www.dimensiondata.com
>  
>  
> P Before printing this email please think about the environment   
>  
>  
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