[cisco-voip] UCCX GUI and CLI license count differ

Sun May 4 00:55:17 EDT 2014

Upgraded from 8.5 to 9.0. Removed unused ntp. Re-homed licensing to new lic MAC. Thats all.

Sent from Samsung Mobile

-------- Original message --------
From: James Buchanan
Date:04/05/2014 00:51 (GMT-05:00)
To: "Louis Koekemoer (AM)"
Cc: "Abhiram Kramadhati (akramadh)" ,"cisco-voip (cisco-voip at puck.nether.net)"
Subject: Re: [cisco-voip] UCCX GUI and CLI license count differ

Did you ever have a temporary license in the system or do you only have the real license file?

On Sun, May 4, 2014 at 6:43 AM, Louis Koekemoer (AM) <louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>> wrote:
Tried it. No change

Kind regards

Louis Koekemoer
Lead Technical Consultant
Dimension Data, Canada
2680 Skymark Avenue
Suite 400
Mississauga, Ontario L4W 5L6
Office:  +1 (647) 724-2755<tel:%2B1%20%28647%29%20724-2755>
Mobile: +1 (289) 828-5713<tel:%2B1%20%28289%29%20828-5713>
EFax:   +1 (855) 817-6553<tel:%2B1%20%28855%29%20817-6553>
louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>
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P Before printing this email please think about the environment

From: Abhiram Kramadhati (akramadh) [mailto:akramadh at cisco.com<mailto:akramadh at cisco.com>]
Sent: Sunday, May 04, 2014 12:35 AM
To: Louis Koekemoer (AM); cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: Re: [cisco-voip] UCCX GUI and CLI license count differ

Hi Louis,

I would do a resrtart of the Cisco Tomcat: utils service restart Cisco Tomcat

Then check the same output.

Cheers,
Abhiram Kramadhati

Sent from handheld device.
-------- Original message --------
From: "Louis Koekemoer (AM)"
Date:04/05/2014 10:01 AM (GMT+05:30)
To: "cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)"
Subject: [cisco-voip] UCCX GUI and CLI license count differ

Hi all,

I did a UCCX upgrade to 9.x  today and something is weird. Wondering if I should worry about it.

When I run the command “ Show UCCX License” from CLI, it shows we have 127 seats and 150 ports licensed, but when I look at the GUI it only show 27 seats and 54 ports. I could not login with more than 27 agents to test on the weekend to see if that is going to cause problems. I can confirm I have more than 54 ports registered that tells me the GUI is inaccurate. Normally I would trust the CLI rather than the GUI anyway, but this is weird.

admin:show uccx license
Configured Licenses:

Package: Cisco Unified CCX Premium
IVR Port(s): 150
Cisco Unified CCX Premium Seat(s): 127
High Availability : Enabled
Cisco Unified CCX Preview Outbound Dialer: Enabled
Cisco Unified CCX Maximum Agents: 400
For dynamic content like the Inbound ports in use and Outbound ports available and in use please check using the Cisco Unified CCX Administration.

Command successful.

Configured Licenses:

Package: Cisco Unified CCX Premium

Total IVR Port(s): 54

Cisco Unified CCX Premium Seat(s): 27

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Maximum Agents: 400

Kind regards

Louis Koekemoer
Lead Technical Consultant
Dimension Data, Canada
2680 Skymark Avenue
Suite 400
Mississauga, Ontario L4W 5L6
Office:  +1 (647) 724-2755<tel:%2B1%20%28647%29%20724-2755>
Mobile: +1 (289) 828-5713<tel:%2B1%20%28289%29%20828-5713>
EFax:   +1 (855) 817-6553<tel:%2B1%20%28855%29%20817-6553>
louis.koekemoer at dimensiondata.com<mailto:louis.koekemoer at dimensiondata.com>
Planned Absence –
[cid:_com_android_email_attachmentprovider_2_1315_RAW at sec.galaxytab]<http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx>

For more information about Dimension Data, please go to  www.dimensiondata.com<http://www.dimensiondata.com/>

P Before printing this email please think about the environment

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