[cisco-voip] UCCX GUI and CLI license count differ

[James Buchanan]

Did you ever have a temporary license in the system or do you only have the
real license file?


On Sun, May 4, 2014 at 6:43 AM, Louis Koekemoer (AM) <
louis.koekemoer at dimensiondata.com> wrote:

> Tried it. No change
>
>
>
>
>
> Kind regards
>
>
>
> *Louis Koekemoer*
>
> Lead Technical Consultant
>
> Dimension Data, Canada
>
> 2680 Skymark Avenue
>
> Suite 400
>
> Mississauga, Ontario L4W 5L6
>
> Office:  +1 (647) 724-2755
>
> Mobile: +1 (289) 828-5713
>
> EFax:   +1 (855) 817-6553
>
> *louis.koekemoer at dimensiondata.com <louis.koekemoer at dimensiondata.com>*
>
> Planned Absence –
>
> [image: Description: Description: 21875_DD_NI_CC_Signature_v-1]<http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx>
>
>
>
> For more information about Dimension Data, please go to
> www.dimensiondata.com
>
>
>
>
>
> P *Before printing this email please think about the environment*
>
>
>
>
>
> *From:* Abhiram Kramadhati (akramadh) [mailto:akramadh at cisco.com]
> *Sent:* Sunday, May 04, 2014 12:35 AM
> *To:* Louis Koekemoer (AM); cisco-voip (cisco-voip at puck.nether.net)
> *Subject:* Re: [cisco-voip] UCCX GUI and CLI license count differ
>
>
>
> Hi Louis,
>
>
>
> I would do a resrtart of the Cisco Tomcat: utils service restart Cisco
> Tomcat
>
>
>
> Then check the same output.
>
>
>
> Cheers,
>
> Abhiram Kramadhati
>
>
>
>
>
> Sent from handheld device.
>
> -------- Original message --------
>
> From: "Louis Koekemoer (AM)"
>
> Date:04/05/2014 10:01 AM (GMT+05:30)
>
> To: "cisco-voip (cisco-voip at puck.nether.net)"
>
> Subject: [cisco-voip] UCCX GUI and CLI license count differ
>
>
>
> Hi all,
>
>
>
> I did a UCCX upgrade to 9.x  today and something is weird. Wondering if I
> should worry about it.
>
>
>
> When I run the command “ Show UCCX License” from CLI, it shows we have 127
> seats and 150 ports licensed, but when I look at the GUI it only show 27
> seats and 54 ports. I could not login with more than 27 agents to test on
> the weekend to see if that is going to cause problems. I can confirm I have
> more than 54 ports registered that tells me the GUI is inaccurate. Normally
> I would trust the CLI rather than the GUI anyway, but this is weird.
>
>
>
> admin:show uccx license
>
> Configured Licenses:
>
>
>
> Package: Cisco Unified CCX Premium
>
> IVR Port(s): 150
>
> Cisco Unified CCX Premium Seat(s): 127
>
> High Availability : Enabled
>
> Cisco Unified CCX Preview Outbound Dialer: Enabled
>
> Cisco Unified CCX Maximum Agents: 400
>
> For dynamic content like the Inbound ports in use and Outbound ports
> available and in use please check using the Cisco Unified CCX
> Administration.
>
>
>
> Command successful.
>
>
>
>
>
> *Configured Licenses:*
>
> Package: Cisco Unified CCX Premium
>
> Total IVR Port(s): 54
>
> Cisco Unified CCX Premium Seat(s): 27
>
> High Availability : Enabled
>
> Cisco Unified CCX Preview Outbound Dialer: Enabled
>
> Cisco Unified CCX Maximum Agents: 400
>
>
>
>
>
> Kind regards
>
>
>
> *Louis Koekemoer*
>
> Lead Technical Consultant
>
> Dimension Data, Canada
>
> 2680 Skymark Avenue
>
> Suite 400
>
> Mississauga, Ontario L4W 5L6
>
> Office:  +1 (647) 724-2755
>
> Mobile: +1 (289) 828-5713
>
> EFax:   +1 (855) 817-6553
>
> *louis.koekemoer at dimensiondata.com <louis.koekemoer at dimensiondata.com>*
>
> Planned Absence –
>
> [image: Description: Description: 21875_DD_NI_CC_Signature_v-1]<http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx>
>
>
>
> For more information about Dimension Data, please go to
> www.dimensiondata.com
>
>
>
>
>
> P *Before printing this email please think about the environment*
>
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140504/9f6a19e2/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 53050 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140504/9f6a19e2/attachment.jpg>