[cisco-voip] UC 9 licensing

[Tim Smith]

Hey mate,

Usually only a couple of days in my experience.

I would complain and try and escalate it further.

Cheers,

Tim.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dana Tong
Sent: Monday, 12 May 2014 11:50 AM
To: cisco-voip at puck.nether.net (cisco-voip at puck.nether.net)
Subject: [cisco-voip] UC 9 licensing

Good day all,

I did an upgrade to UCM 9.1(2)SU1 last week. (Monday night)

I provided the Global Licensing team the following information:
UCSS / ESW contract
Original Sales order # (original BOM was for 3 years UCSS / ESW on xxx CUWLBE Standard plus xxx analogue devices)
Product Upgrade Tool - confirmation order
License Count Utility output
Original License count

How long does it take for the "Product Manager" to review and provide the ELM license? It's now been a week. I am having very little response with the lady in the states.

Does the Global Licensing Team work in the APJC region?

Cheers
Dana

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