[cisco-voip] Cisco Call Recording Solution

[Leslie Meade]

While the mediasense app is easy to get running the gui for play back is woeful at best and no reporting.

Mediasence is a oem of calabrio.




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-------- Original message --------
From: "Chris Ward (chrward)"
Date:05/28/2014 10:15 (GMT-08:00)
To: Ken Rhodes ,cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco Call Recording Solution

As the TME for MediaSense, I am obligated to tell you to take a look at Cisco MediaSense. MediaSense provides audio recording via the phone's built-in bridge or CUBE media-forking (which can be dial-peer controlled or CUCM controlled as of 10.0). We are also offering video call recording in our 10.5 release using CUBE dial-peer forking.

We have a fairly extensive set of APIs available as well which allows our partner applications to integrate with MediaSense to provide additional or supplemental functionality.

Also, maybe one of the most attractive parts of MediaSense is that it is licensed on a concurrent port basis whereas most other recording products are licensed on a per user basis which can be more costly.

Let me know if you have any questions. If you are interested in more detail, you should reach out to your Cisco account team. Or, if you have access, I just did a MediaSense presentation at CiscoLive that should be online for viewing.

+Chris
TME - MediaSense and Unity Connection

-----Original Message-----
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ken Rhodes
Sent: Wednesday, May 28, 2014 1:02 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco Call Recording Solution

Does anyone have a good suggestion about a CUCM call recording solution? We currently have Zoom, however the sales and customer service has been lacking so we are looking at other providers.

Thanks

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