[cisco-voip] Cisco Call Recording Solution

[Brian Meade]

AQM is the Calabrio recording system sold by Cisco.  It's okay, but
Calabrio support is horrible.

I haven't worked with MediaSense but it is a true Cisco product.  It should
also give you video on hold funtionality if you have CUCM 10.x which is
pretty neat.

The best recording vendor I've worked with in terms of support has been
Nice.  Their product seems to have been polished a lot more and has been
around for much longer.  It also seems to scale pretty well.


On Wed, May 28, 2014 at 1:21 PM, Chris Ward (chrward) <chrward at cisco.com>wrote:

> MediaSense is not an OEM. It is a home-grown Cisco product.
>
> The search and play interface was re-written in 10.0. I would suggest you
> give it another look if you haven't seen it since the 9.X releases.
> Reporting improvements are on our roadmap, but this can be supplemented in
> our current releases by using the APIs to retrieve whatever information is
> required, either by writing your own app or using a partner app.
>
> +Chris
> TME - MediaSense and Unity Connection
>
>
> -----Original Message-----
> From: Leslie Meade [mailto:Leslie.Meade at lvs1.com]
> Sent: Wednesday, May 28, 2014 1:18 PM
> To: Chris Ward (chrward); Ken Rhodes; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Cisco Call Recording Solution
>
> While the mediasense app is easy to get running the gui for play back is
> woeful at best and no reporting.
>
> Mediasence is a oem of calabrio.
>
>
>
>
> Sent from Samsung Mobile
>
>
> -------- Original message --------
> From: "Chris Ward (chrward)"
> Date:05/28/2014 10:15 (GMT-08:00)
> To: Ken Rhodes ,cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Cisco Call Recording Solution
>
> As the TME for MediaSense, I am obligated to tell you to take a look at
> Cisco MediaSense. MediaSense provides audio recording via the phone's
> built-in bridge or CUBE media-forking (which can be dial-peer controlled or
> CUCM controlled as of 10.0). We are also offering video call recording in
> our 10.5 release using CUBE dial-peer forking.
>
> We have a fairly extensive set of APIs available as well which allows our
> partner applications to integrate with MediaSense to provide additional or
> supplemental functionality.
>
> Also, maybe one of the most attractive parts of MediaSense is that it is
> licensed on a concurrent port basis whereas most other recording products
> are licensed on a per user basis which can be more costly.
>
> Let me know if you have any questions. If you are interested in more
> detail, you should reach out to your Cisco account team. Or, if you have
> access, I just did a MediaSense presentation at CiscoLive that should be
> online for viewing.
>
> +Chris
> TME - MediaSense and Unity Connection
>
> -----Original Message-----
> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> Ken Rhodes
> Sent: Wednesday, May 28, 2014 1:02 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Cisco Call Recording Solution
>
> Does anyone have a good suggestion about a CUCM call recording solution?
> We currently have Zoom, however the sales and customer service has been
> lacking so we are looking at other providers.
>
> Thanks
>
> Sent from my iPhone
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