[cisco-voip] UCCX 8.5 whom is the Application Admistrator from setup?

[Matthew Loraditch]

In 8x the only admin user available for UCCX is whichever ones you've import from CUCM and granted those rights to.

If you have changed the CUCM servers you can update in the CLI: set uccx provider ip axl
after that you should be able to again login with the user who has admin rights.

If that fails you'd  have to contact TAC and have them use CET to fix things.




Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA

1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
________________________________
From: Jason Aarons (AM) [jason.aarons at dimensiondata.com]
Sent: Wednesday, November 05, 2014 2:49 PM
To: Matthew Loraditch; cisco-voip (cisco-voip at puck.nether.net)
Subject: RE: [cisco-voip] UCCX 8.5 whom is the Application Admistrator from setup?

I should be able to login to AppAdmin using the AXL Service Provider Configuration ,correct?  I tired and it didn’t login to AppAdmin but I’m not sure they know what the password for that Application User is.  I’ll have to reset it in CUCM and under Appadmin > System > Cisco Unified CM Configuration.

We are changing the CallManager IP Addresses and if I tried to use a CUCM User login to appadmin after changing CUCM IPs I got a login failure.

From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com]
Sent: Wednesday, November 5, 2014 2:39 PM
To: Jason Aarons (AM); cisco-voip (cisco-voip at puck.nether.net)
Subject: RE: [cisco-voip] UCCX 8.5 whom is the Application Admistrator from setup?


in UCCX 8.x the application admin user doesn't really exist after initial setup. I'd presume CET could tell you somehow, but that isn't usable without tac root these days.

You might be able to use the cli commands to reset the account, but I'm not sure of the implications once the server has been configured.

Either way you don't/can't use it for admin access until 9.x





Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA

1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
________________________________
From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of Jason Aarons (AM) [jason.aarons at dimensiondata.com]
Sent: Wednesday, November 05, 2014 2:31 PM
To: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: [cisco-voip] UCCX 8.5 whom is the Application Admistrator from setup?
Is there a way to see who the username that was selected during setup of UCCX 8.5 for the Application User? Maybe a CLI command to show the application username? Seems customer lost it and using a ldap user to login for everything…


itevomcid
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