[cisco-voip] RTMT not able to collect trace files in 10.0.1

[Erick Bergquist]

The weird thing is, it started working.. No changes were made.  Really
really strange. No, I'm not imagining things and made sure I was using
the right servers and such. We had 2-3 people try from different PCs
with different RTMT versions including the one from the particular
CUCM server.

It looks like one needs to root the box to view those xml files.

On Mon, Nov 17, 2014 at 12:15 PM, Wes Sisk (wsisk) <wsisk at cisco.com> wrote:
> The components displayed on the first page are defined by an XML file stored
> on the UCM server. Likely that file is missing or corrupt. Any unexpected
> power outages or filesystem issues?
>
> Filenames on the server are documented in the footnote here:
> https://supportforums.cisco.com/document/65651/communications-manager-rtmt-trace-locations-cli
>
> -Wes
>
> On Nov 14, 2014, at 1:39 PM, Erick Bergquist <erickbee at gmail.com> wrote:
>
> Anyone seen RTMT not show the first screen on Collect Traces function?
>
> It does not show the screen for which components to select to gather
> traces for and shows a hour glass for a second or two and goes right
> to the second window where you set the path, zip, and duration you
> want to collect for.  The next button on this screen does nothing as
> well.
>
> Remote Browse does not work either
>
> CUCM version 10.0.1.10000
>
> Having to download files manually via SFTP is taking longer.
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