[cisco-voip] RTMT not able to collect trace files in 10.0.1

[Wes Sisk (wsisk)]

The components displayed on the first page are defined by an XML file stored on the UCM server. Likely that file is missing or corrupt. Any unexpected power outages or filesystem issues?

Filenames on the server are documented in the footnote here:
https://supportforums.cisco.com/document/65651/communications-manager-rtmt-trace-locations-cli

-Wes

On Nov 14, 2014, at 1:39 PM, Erick Bergquist <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:

Anyone seen RTMT not show the first screen on Collect Traces function?

It does not show the screen for which components to select to gather
traces for and shows a hour glass for a second or two and goes right
to the second window where you set the path, zip, and duration you
want to collect for.  The next button on this screen does nothing as
well.

Remote Browse does not work either

CUCM version 10.0.1.10000

Having to download files manually via SFTP is taking longer.
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