[cisco-voip] 7912 losing options from Application menu

[Erick Bergquist]

Replying to this old post, is their a update/fix for using corporate
directory on 7912s in 10.x or still same as mentioned in this older
post? Use a external directory due to EoL/EoS of 7912? We had a client
update from CUCM 5 to 10.x and corp dir on 7912s no longer functions.
Is this the same for 7935/7936s - I recall that also elsewhere.

Is there a document somewhere that documents this behavior, loss of
functionality?

On Fri, Apr 19, 2013 at 1:36 PM, Wes Sisk <wsisk at cisco.com> wrote:
> I don't have a 7912 handy for testing… what are options 4 and 5 that go
> missing?
>
> most items in that menu are provided via TFTP download or http retrieval.
>
> The 7912 is notorious for not caching TFTP files like most of our phones.
> thus if TFTP is unavailable at boot it behaves differently. Any issues with
> TFTP?
>
> The 7912 reach EoL before CUCM introduced internal/external phone services.
> This changed the format of the configuration file and the expected web
> server for servicing requests. It's possible something went amiss here. I
> believe the 7912 expects an environment closer to "external directories" so
> might be worth investigating and configuring that where possible.
>
> -wes
>
> On Apr 19, 2013, at 11:33 AM, Damian Turburville <d_turburville at yahoo.com>
> wrote:
>
> Cheers for the reply Bryant, unfortunately we do not have the budget for
> upgrading the phones so will have to do some "tail chasing" (not that
> sort!). Has anyone apart from Bryant experienced or overcome this before?
> Thanks,
> Damian
>
>
> ________________________________
> From: Bryant Onojeta <onojetathekid at gmail.com>
> To: Damian Turburville <d_turburville at yahoo.com>
> Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> Sent: Thursday, 18 April 2013, 20:21
> Subject: Re: [cisco-voip] 7912 losing options from Application menu
>
> We had some strange issues with the 7912 but due to EOL/EOS TAC didin't have
> any other suggestions than trying to upgrade/down-grade the firmware. We did
> some wireshare to verify the issue but no fix, so we just lived with it
> until the phones were ugraged.
>
> Don't chase your tail on a fix.
>
> -Bryant
>
>
> On Wed, Apr 17, 2013 at 10:44 AM, Damian Turburville
> <d_turburville at yahoo.com> wrote:
>
> Hi,
> Bit of an odd problem with some 7912 phones. Moved them from a CCM4 cluster
> to a CUCM6 cluster and they appear to overnight be losing options 4 and 5
> from the Applications menu. i.e. the phone will have
> 1. Messages
> 2. Directories
> 3. Settings
> and then you cannot scroll down any further.
> This obviously means that the users cannot use Extension Mobility as that is
> under 4. Services.
>
> A reboot will mostly fix the issue but then it returns the next day. The
> DHCP lease is 12 hours, so it could be happening when the phone requests a
> new IP or maybe when the system logs everyone out overnight...
>
> Has anyone come across this issue before?
>
> Thanks,
> Damian
>
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