[cisco-voip] 7912 losing options from Application menu

[Ryan Ratliff (rratliff)]

If the phone isn't even showing the option to query services or directories then I'd guess it's the size of the config file (ATAs hit that a while back) causing problems. 
You can test this by playing with a local tftp server on your PC and alt TFTP on the phone.  Just get the phone's config file from UCM and strip out some stuff the phone won't care about (multi-level config parameters, surls, etc). 

If the phone is seeing the option for corporate directory but it's not working that's an entirely different issue.

-Ryan

On Nov 18, 2014, at 1:41 PM, Erick Bergquist <erickbee at gmail.com> wrote:

Replying to this old post, is their a update/fix for using corporate
directory on 7912s in 10.x or still same as mentioned in this older
post? Use a external directory due to EoL/EoS of 7912? We had a client
update from CUCM 5 to 10.x and corp dir on 7912s no longer functions.
Is this the same for 7935/7936s - I recall that also elsewhere.

Is there a document somewhere that documents this behavior, loss of
functionality?

On Fri, Apr 19, 2013 at 1:36 PM, Wes Sisk <wsisk at cisco.com> wrote:
> I don't have a 7912 handy for testing… what are options 4 and 5 that go
> missing?
> 
> most items in that menu are provided via TFTP download or http retrieval.
> 
> The 7912 is notorious for not caching TFTP files like most of our phones.
> thus if TFTP is unavailable at boot it behaves differently. Any issues with
> TFTP?
> 
> The 7912 reach EoL before CUCM introduced internal/external phone services.
> This changed the format of the configuration file and the expected web
> server for servicing requests. It's possible something went amiss here. I
> believe the 7912 expects an environment closer to "external directories" so
> might be worth investigating and configuring that where possible.
> 
> -wes
> 
> On Apr 19, 2013, at 11:33 AM, Damian Turburville <d_turburville at yahoo.com>
> wrote:
> 
> Cheers for the reply Bryant, unfortunately we do not have the budget for
> upgrading the phones so will have to do some "tail chasing" (not that
> sort!). Has anyone apart from Bryant experienced or overcome this before?
> Thanks,
> Damian
> 
> 
> ________________________________
> From: Bryant Onojeta <onojetathekid at gmail.com>
> To: Damian Turburville <d_turburville at yahoo.com>
> Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> Sent: Thursday, 18 April 2013, 20:21
> Subject: Re: [cisco-voip] 7912 losing options from Application menu
> 
> We had some strange issues with the 7912 but due to EOL/EOS TAC didin't have
> any other suggestions than trying to upgrade/down-grade the firmware. We did
> some wireshare to verify the issue but no fix, so we just lived with it
> until the phones were ugraged.
> 
> Don't chase your tail on a fix.
> 
> -Bryant
> 
> 
> On Wed, Apr 17, 2013 at 10:44 AM, Damian Turburville
> <d_turburville at yahoo.com> wrote:
> 
> Hi,
> Bit of an odd problem with some 7912 phones. Moved them from a CCM4 cluster
> to a CUCM6 cluster and they appear to overnight be losing options 4 and 5
> from the Applications menu. i.e. the phone will have
> 1. Messages
> 2. Directories
> 3. Settings
> and then you cannot scroll down any further.
> This obviously means that the users cannot use Extension Mobility as that is
> under 4. Services.
> 
> A reboot will mostly fix the issue but then it returns the next day. The
> DHCP lease is 12 hours, so it could be happening when the phone requests a
> new IP or maybe when the system logs everyone out overnight...
> 
> Has anyone come across this issue before?
> 
> Thanks,
> Damian
> 
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