[cisco-voip] UCCX 9.0(2) SU1 DRF JSCH exception

[Erick]

Ryan,

Thanks ! Yes , I will Unicast the TAC case to you. 


Sent from my iPhone

> On Nov 26, 2014, at 5:06 PM, "Ryan LaFountain (rlafount)" <rlafount at cisco.com> wrote:
> 
> Hi Erick, 
> 
> This is first fixed in UCCX in 10.5(1). 
> 
> The bug is first fixed in the 9.x platform that comes with CUCM 009.001(002.12036.001). UCCX 9.0(2)SU2 contains platform 9.0.1.11011-1 so it’s not in there. UCCX 10.0(1)SU1 contains platform 9.1.2.11006-1 so it isn’t in there either.
> 
> UCCX 10.5 uses the 10.x platform train. The bug is first fixed in the 10.x platform that comes with CUCM 010.000(001.11004.001). UCCX 10.5(1)SU1 uses platform 10.0.1.12007-1 so it should be in there. 
> 
> This is all very complicated and confusing so I’ve filed CSCur90196 to get the fix documented as fixed in UCCX in 10.5(1) and to see about back porting it into the 9.0(2) and 10.0(1) trains.
> 
> HTH.  
> 
> Did you raise a TAC case on this? 
> 
> Thank you, 
> 
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
> 
>> On Nov 26, 2014, at 1:42 AM, Erick Bergquist <erickbee at gmail.com> wrote:
>> 
>> Hi,
>> 
>> Maybe one of the Cisco folk will chime in..
>> 
>> I'm seeing an occassional backup failure every few weeks on UCCX
>> 9.0(2) SU1 where there is a JSCH exception and UCCX can't connect to
>> the SFTP server.
>> 
>> There was a bug in CUCM and we upgraded CUCM which resolved this
>> issue, but I am not seeing this bug listed on UCCX side. 9.0(2) SU2
>> release notes nor bug search tool come up with anything on this.
>> 
>> The CUCM bug id is CSCul44464
>> 
>> Here is DRF trace log from UCCX,
>> 
>> 2014-11-25 00:15:19,417 DEBUG [NetMessageDispatch] -
>> drfMessageHandler:HandleBackup: Executing sftpLsFiles to make sure
>> SFTP is accessible.
>> 2014-11-25 00:15:19,417 INFO [NetMessageDispatch] -
>> drfUtils:sftpLsFiles-: Executing JSCH SFTP ls command for: User:
>> backupuser HostName: 10.10.10.1 from source :backup/uccx with pattern
>> -l
>> 2014-11-25 00:15:19,417 DEBUG [NetMessageDispatch] -
>> drfUtils:establishSftpConnection: Trying to connect to the SFTP
>> server.
>> 2014-11-25 00:15:19,417 DEBUG [NetMessageDispatch] -
>> drfUtils:establishSftpConnection: Connecting SFTP server...
>> 2014-11-25 00:15:19,516 INFO [NetMessageDispatch] -
>> drfUtils:establishSftpConnection: JSCH exception has occurred..
>> retrying to connect. Authentication counter value = 1
>> 2014-11-25 00:15:19,516 ERROR [NetMessageDispatch] -
>> drfUtils:establishSftpConnection: Caught JSchException : verify: false
>> 2014-11-25 00:17:19,544 INFO [NetMessageDispatch] -
>> drfUtils:establishSftpConnection: JSCH exception has occurred..
>> retrying to connect. Authentication counter value = 2
>> 2014-11-25 00:17:19,545 ERROR [NetMessageDispatch] -
>> drfUtils:establishSftpConnection: Caught JSchException :
>> Session.connect: java.io.IOException: End of IO Stream Read
>> 2014-11-25 00:17:19,580 INFO [NetMessageDispatch] -
>> drfUtils:establishSftpConnection: JSCH exception has occurred..
>> retrying to connect. Authentication counter value = 3
>> 2014-11-25 00:17:19,580 ERROR [NetMessageDispatch] -
>> drfUtils:establishSftpConnection: Caught JSchException :
>> Session.connect: java.io.IOException: End of IO Stream Read
>> 2014-11-25 00:17:19,580 ERROR [NetMessageDispatch] -
>> drfUtils:establishSftpConnection: Unable to connect to SFTP server..
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>