[cisco-voip] Phone Configuration

[Ryan Ratliff (rratliff)]

The SPAN solution is interesting but would require an app to instruct the customer's phone to listen to the RTP steam coming in via RTPRX XSI command and even then the discussion would be one-way only.

Another option would be a plar config to a fixed meetme but then you'd need to take steps that the translator and your employee are on the correct meetme.

A third option would be to use a CTI app to initiate a call to the customer's phone (or watch for it to go offhook and then connect a call to it).

A fourth (and possibly overkill) would be an intelligent IVR script that allows your employee some method of telling the IVR which phone the customer is on.  The customer picks up the phone and it plars to the IVR, which knows exactly how to redirect media to get them on a call with the employee and translator.

Yet another option is to script the call into the translation service such that the customer's phone is already on the call (auto-answered on headset maybe).  When the customer picks up the phone audio switches to the handset and they are good to go.

-Ryan

On Sep 30, 2014, at 9:24 PM, Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>> wrote:

The only truly supported call manager way of barging a connected call is barge or cbarge, but they both require a 'button push'. Now if your connected call is offnet, you could potentially do a PLAR on the client phone, so as soon as the off-hook event triggers on the client phone it dials into the offnet conference. If the connected call in onnet, then barge or cbarge are really your options.

If you want to venture into layer 2 of the OSI model however, you could do a SPAN on the ports of the phones that are doing the connected calls and then dump the RTP/signaling stream to the port of the client phone. Not sure if that would work or not, you'd just have to play with it a bit.

Thanks,

Ryan

________________________________
From: nhaas at co.fresno.ca.us<mailto:nhaas at co.fresno.ca.us>
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Date: Tue, 30 Sep 2014 22:41:57 +0000
Subject: [cisco-voip] Phone Configuration


We use several Translations services, is there a way to configure a phone to join into a phone call without pushing anything?

Basically, our Employees call translation service and gives the account information, then gestures to the client to pick up the phone, at this point the client phone just joins into the conference without the customer pushing any buttons.



Is this possible?




Neal Haas

IT Analyst, Communications



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