[cisco-voip] Prep CAD Client Update Ahead of time?

Wed Oct 1 17:46:19 EDT 2014

Hi Guys,

I’ve filed CSCur11033 for this in 10.0 and 10.5. It looks like we updated the ISO build process in 9.0(2) to resolve CSCuh47596 but we haven’t updated it since. Hence the 10.0 and 10.5 Preconfiguration Tools installing the 9.0(2) version of CAD.

It should be available on Bug Search Tool soon. Thanks for bringing this to my attention.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time

On Oct 1, 2014, at 9:28 AM, Ryan LaFountain (rlafount) <rlafount at cisco.com<mailto:rlafount at cisco.com>> wrote:

Hi All,

I’ll look into this and report back with any new bugs I file or any resolution.

Apologies for this not working correctly.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time

On Oct 1, 2014, at 9:11 AM, Clifford McGlamry <cmcglamry at forsythe.com<mailto:cmcglamry at forsythe.com>> wrote:

Yep, that’s the one.  It also affects all the 10.0 and 10.5 builds.  It’s maddening that they won’t take 5 minutes and make the image correctly.  But using the files we grabbed off the deployed lab image and the 3 files that are in the root of the installer directory, we were able to assemble what SHOULD have been there and get them created.

How are you these days Chris?  Haven’t talked to you in a while.

Cliff McGlamry, CCIE Collaboration #24757
Master Consultant
(678) 934-0348   direct
(404) 969-9806   mobile
(678) 934-0448   fax
cmcglamry at forsythe.com<mailto:cmcglamry at forsythe.com>

Forsythe Technology, Inc.
400 Interstate North Parkway
Suite 860
Atlanta, GA 30339
http://www.forsythe.com<http://www.forsythe.com/>

<image001.gif>

From: Chris Clouse [mailto:Chris.Clouse at cdw.com]
Sent: Wednesday, October 01, 2014 8:57 AM
To: Clifford McGlamry; Matthew Loraditch; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Prep CAD Client Update Ahead of time?

I know there are several bugs around this process.  I know this one covers 9.x train.  CSCuh47596

~Chris

From: Clifford McGlamry [mailto:cmcglamry at forsythe.com]
Sent: Tuesday, September 30, 2014 4:42 PM
To: Chris Clouse; Matthew Loraditch; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Prep CAD Client Update Ahead of time?

Tried this, and it doesn’t work.  The installation files that are there will build a version 8 client on all of the 9.x and 10.x builds.

If you get root access, you can pull out the files for the agent, supervisor and desktop admin (grab the full CAD directory structure), and put them on your desktop machine.

Then get the configuremsi.exe, and the other two files in the directory with it and drop them into the CAD directory.  Run the configuremsi.exe file and it will create the proper MSI files you will need.

Not sure why this is so hard for Cisco.  I have gotten the complete run around on this issue.

Cliff McGlamry, CCIE Collaboration #24757
Master Consultant
(678) 934-0348   direct
(404) 969-9806   mobile
(678) 934-0448   fax
cmcglamry at forsythe.com<mailto:cmcglamry at forsythe.com>

Forsythe Technology, Inc.
400 Interstate North Parkway
Suite 860
Atlanta, GA 30339
http://www.forsythe.com<http://www.forsythe.com/>

<image001.gif>

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Chris Clouse
Sent: Friday, September 19, 2014 8:52 AM
To: Matthew Loraditch; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Prep CAD Client Update Ahead of time?

You can utilize the CAD Preconfiguration tool.

Running the Preconfiguration Tool

The Preconfiguration tool is located on the CAD 9.0 installation DVD. Run this tool if client MSIs are needed before the Unified CCX server is installed.

To run the Preconfiguration tool:

1.On the CAD 9.0 installation DVD, navigate to the Installer folder.

2.Copy the Installer folder and all its contents to any location on a Windows PC.

3.In the Installer folder, double-click ConfigureMsi.exe. The Preconfiguration tool starts.

4.When prompted, provide the following information:

Language of the contact center■

IP address of the primary Unified CCX server (server 1)■

IP address of the backup Unified CCX server (server 2) (or 'none' if the system is not high availability)■

■License type (Standard, Enhanced, or Premium)

5.The Preconfiguration tool runs and puts the configured MSI files in the Installer folder. The files created are:

Cisco Agent Desktop.msi■

Cisco Supervisor Desktop.msi■

Cisco Desktop Administrator.msi■
The files are now ready to be used to install the CAD desktop client applications

~Chris
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Thursday, September 18, 2014 8:15 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Prep CAD Client Update Ahead of time?

Could I in theory run the cad configuration tool from a server with the same version I want to use and just specify the IP info for the server I want to use it on to generate a MSI that I could be deploying while I sit and sit and sit... through the upgrade process?

Trying to think of a way to save time when I'm working late...

Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA

1965 Greenspring Drive
Timonium, MD 21093

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