[cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)

[Charles Goldsmith]

Layer 1 issue...  sometimes it's the simple things that cause problems.

Love the story from Daniel about the optical switch too.

On Wed, Oct 1, 2014 at 11:13 AM, Jason Aarons (AM) <
jason.aarons at dimensiondata.com> wrote:

>  This is too funny.  Yeah the button on the phone is broke. I can’t
> believe it!!  We will have the customer RMA this phone….
>
>
>
>
>
>
>
> *From:* Jeffrey Girard [mailto:jeffrey.girard at girardinc.com]
> *Sent:* Wednesday, October 01, 2014 12:36 PM
> *To:* Jason Aarons (AM); Ryan Ratliff (rratliff)
> *Cc:* cisco-voip voyp list
> *Subject:* RE: [cisco-voip] 7945 more button does nothing under ITL
> (can't delete the ITL)
>
>
>
>
>
> Jason –
>
>                 I just watched your video.  Could it possibly be/have you
> checked mechanical?  Have you confirmed that the mechanical aspects of the
> physical button is actually working?  For example, at the beginning of your
> video with the phone onhook, have you tried to press the “More” button at
> that point to confirm that the physical button is actually working?
>
>
>
>
> --------------------------------------------------------------------------------------
> Dr. Jeffrey T. Girard (Jeff), PhD
> Colonel, United States Army (Retired)
> Senior Network Engineer / VoIP Engineer - WireMeHappy.com
> (607) 835-0406 (home office)
> (845) 764-1661 (mobile)
> (607) 835-0458 (fax)
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Jason Aarons (AM)
> *Sent:* Wednesday, October 01, 2014 12:07 PM
> *To:* Ryan Ratliff (rratliff)
> *Cc:* cisco-voip voyp list
> *Subject:* Re: [cisco-voip] 7945 more button does nothing under ITL
> (can't delete the ITL)
>
>
>
> The More button doesn’t work to erase the ITL when it’s showing unlocked.
>
>
>
> Video Demo
>
> https://www.youtube.com/watch?v=LRmVNPqLGtw
>
>
>
> *From:* Ryan Ratliff (rratliff) [mailto:rratliff at cisco.com
> <rratliff at cisco.com>]
> *Sent:* Wednesday, October 01, 2014 12:01 PM
> *To:* Jason Aarons (AM)
> *Cc:* cisco-voip voyp list
> *Subject:* Re: [cisco-voip] 7945 more button does nothing under ITL
> (can't delete the ITL)
>
>
>
> Looks like a timing issue that you should easily be able to work around.
> If you are seeing a lock icon then this isn't your bug.
>
> 1. Navigate to Trust List --> ITL file, we can see a secure lock icon ahead of the "ITL file" item name.
>
> 2. Unlock and erase ITL file. Menu will automatically closed and phone start to download ITL file again.
>
> 3. Before phone finishing restarting, navigate to Trust List --> ITL file again, we can see ITL file has already been downloaded again. But no secure lock icon displayed ahead of "ITL file".
>
> 4. No matter how long waited, this display will not change, unless exit Trust List and enter again.
>
> If in doubt factory reset the phone.
>
>  -Ryan
>
>
>
> On Oct 1, 2014, at 10:01 AM, Jason Aarons (AM) <
> jason.aarons at dimensiondata.com> wrote:
>
>
>
> CSCti99770
>
>
>
> I have a 7945 SCCP 9.1.1SR1S  that I can’t press the More button in the
> ITL (it shows unlocked) to delete the ITL.  Is the above my bug?  What is
> the fix?  It shows insufficient permissions in Bug Tooklit.
>
>
>
> We hit CSCtn50405 CUCM DRF Backup does not backup certificates with a same
> version hardware replacement.
>
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>
>
>
>
>
> itevomcid
>
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