[cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)

Wed Oct 1 14:46:10 EDT 2014

Cisco has partnered with Oakley to install polarized lenses in the phones
at an additional cost of $200 per phone :)

On Wed, Oct 1, 2014 at 2:39 PM, Daniel Pagan <dpagan at fidelus.com> wrote:

>  I noticed the defect details mention 8.5(2) as well. Old case notes
> shows the problem was resolved with an RMA a few months after it was
> discovered, and turned out being the result of a hardware re-design leading
> to sunlight leaking into the hook-switch. This was in early 2010 and the
> replacements were ready a few months after that.
>
>
>
> But watching the customer activating a line appearance by blocking his
> phone from the sun via Jedi mind trick gestures… that was rather
> interesting J
>
>
>
> - Dan
>
>
>
> *From:* Heim, Dennis [mailto:Dennis.Heim at wwt.com]
> *Sent:* Wednesday, October 01, 2014 2:23 PM
> *To:* Daniel Pagan; Jason Aarons (AM); Jeffrey Girard; Ryan Ratliff
> (rratliff)
> *Cc:* cisco-voip voyp list
>
> *Subject:* RE: [cisco-voip] 7945 more button does nothing under ITL
> (can't delete the ITL)
>
>
>
> So the sunlight only happens with CUCM 8.5(2).
>
>
>
> *Dennis Heim | Collaboration Solutions Architect*
>
> World Wide Technology, Inc. | +1 314-212-1814
>
> [image: twitter] <https://twitter.com/CollabSensei>
>
> [image: chat][image: Phone] <+13142121814>[image: video]
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Daniel Pagan
> *Sent:* Wednesday, October 01, 2014 10:49 AM
> *To:* Jason Aarons (AM); Jeffrey Girard; Ryan Ratliff (rratliff)
> *Cc:* cisco-voip voyp list
> *Subject:* Re: [cisco-voip] 7945 more button does nothing under ITL
> (can't delete the ITL)
>
>
>
> Funny it certainly is.  Reminds me of a quirky issue we found a while
> back. Had a customer who opened a case saying his phone was a vampire. The
> customer said his phone calls were being disconnected by sunlight. His
> phone was positioned on a desk where direct sunlight would hit the phone at
> around lunch time, and his calls would start disconnected every day at this
> time. It was hard to believe at first until we received a video showing the
> issue occur… it was unexpected to say the least.
>
>
>
> Resulted in creating https://tools.cisco.com/bugsearch/bug/CSCtf65633
>
>
>
> Turned out the optical hook-switch was being triggered by sunlight.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Jason Aarons (AM)
> *Sent:* Wednesday, October 01, 2014 1:13 PM
> *To:* Jeffrey Girard; Ryan Ratliff (rratliff)
> *Cc:* cisco-voip voyp list
> *Subject:* Re: [cisco-voip] 7945 more button does nothing under ITL
> (can't delete the ITL)
>
>
>
> This is too funny.  Yeah the button on the phone is broke. I can’t believe
> it!!  We will have the customer RMA this phone….
>
>
>
>
>
>
>
> *From:* Jeffrey Girard [mailto:jeffrey.girard at girardinc.com
> <jeffrey.girard at girardinc.com>]
> *Sent:* Wednesday, October 01, 2014 12:36 PM
> *To:* Jason Aarons (AM); Ryan Ratliff (rratliff)
> *Cc:* cisco-voip voyp list
> *Subject:* RE: [cisco-voip] 7945 more button does nothing under ITL
> (can't delete the ITL)
>
>
>
>
>
> Jason –
>
>                 I just watched your video.  Could it possibly be/have you
> checked mechanical?  Have you confirmed that the mechanical aspects of the
> physical button is actually working?  For example, at the beginning of your
> video with the phone onhook, have you tried to press the “More” button at
> that point to confirm that the physical button is actually working?
>
>
>
>
> --------------------------------------------------------------------------------------
> Dr. Jeffrey T. Girard (Jeff), PhD
> Colonel, United States Army (Retired)
> Senior Network Engineer / VoIP Engineer - WireMeHappy.com
> (607) 835-0406 (home office)
> (845) 764-1661 (mobile)
> (607) 835-0458 (fax)
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Jason Aarons (AM)
> *Sent:* Wednesday, October 01, 2014 12:07 PM
> *To:* Ryan Ratliff (rratliff)
> *Cc:* cisco-voip voyp list
> *Subject:* Re: [cisco-voip] 7945 more button does nothing under ITL
> (can't delete the ITL)
>
>
>
> The More button doesn’t work to erase the ITL when it’s showing unlocked.
>
>
>
> Video Demo
>
> https://www.youtube.com/watch?v=LRmVNPqLGtw
>
>
>
> *From:* Ryan Ratliff (rratliff) [mailto:rratliff at cisco.com
> <rratliff at cisco.com>]
> *Sent:* Wednesday, October 01, 2014 12:01 PM
> *To:* Jason Aarons (AM)
> *Cc:* cisco-voip voyp list
> *Subject:* Re: [cisco-voip] 7945 more button does nothing under ITL
> (can't delete the ITL)
>
>
>
> Looks like a timing issue that you should easily be able to work around.
> If you are seeing a lock icon then this isn't your bug.
>
> 1. Navigate to Trust List --> ITL file, we can see a secure lock icon ahead of the "ITL file" item name.
>
> 2. Unlock and erase ITL file. Menu will automatically closed and phone start to download ITL file again.
>
> 3. Before phone finishing restarting, navigate to Trust List --> ITL file again, we can see ITL file has already been downloaded again. But no secure lock icon displayed ahead of "ITL file".
>
> 4. No matter how long waited, this display will not change, unless exit Trust List and enter again.
>
> If in doubt factory reset the phone.
>
>  -Ryan
>
>
>
> On Oct 1, 2014, at 10:01 AM, Jason Aarons (AM) <
> jason.aarons at dimensiondata.com> wrote:
>
>
>
> CSCti99770
>
>
>
> I have a 7945 SCCP 9.1.1SR1S  that I can’t press the More button in the
> ITL (it shows unlocked) to delete the ITL.  Is the above my bug?  What is
> the fix?  It shows insufficient permissions in Bug Tooklit.
>
>
>
> We hit CSCtn50405 CUCM DRF Backup does not backup certificates with a same
> version hardware replacement.
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
> itevomcid
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20141001/697621de/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 1389 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20141001/697621de/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 1292 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20141001/697621de/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 3876 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20141001/697621de/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 1391 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20141001/697621de/attachment-0003.png>