[cisco-voip] Cisco QM 8.5.1 upgrade to latest?

[Jason Aarons (AM)]

Can you do a direct upgrade from Cisco QM 8.5.1 to the latest 10.5.1 via the PUT tool?  Customer has CUCM/UCCX 8.5.1 and plan to upgrade that to  10.5.1.  Has anyone done this and say they had success?

Did  the Cisco QM product just change marketing names to Unified Workforce Optimization Advanced Quality Management 10.5(1), or was it end of life, etc?  With UCSS/ESW is upgrade free via PUT.

I can't find a clear document on upgrading from QM 8.5.1 to 10.5.1.  These seem to be new install focused.
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization-advanced-quality-management-10-5-1/model.html#InstallandUpgradeGuides


-jason



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