[cisco-voip] Finesse Training Guide for CCX

[Matthew Loraditch]

Has anyone developed one of these? Besides me standing up a complete duplicate of my system to make one... hoping there is something somewhat user friendly already... my Call Center folks internally are all IT folks so  they don't need anything crazy and once I have it up internally I can make a nicer guide for my customers.

Thanks!


Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

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