[cisco-voip] Cisco MOH in CUCM issue while call transfer from PSTN

[Brian Meade]

John,

In that situation, an annunciator is invoked to play ringback to the
caller.  Make sure the MRGL on the SIP Trunk has at leat one annunciator in
it.  The CallManager traces should shed more light into why the annunciator
isn't being invoked/media being set up properly.

Brian

On Mon, Oct 13, 2014 at 11:00 PM, John Phan <phanthaiduong1702 at gmail.com>
wrote:

> Dear all,
>
> I have one issue when do this step.
>
> Phone A (PSTN) < -> GW (SIP TRUNK) <-> CUCM 8.6 <-> Phone B (Cisco phone
> 7942, the same issue when i test with 7911, 7912, 7962):
>
> - Phone B anwser. we have 2 way voice.
> - Phone B make a new call to phone C, phone A hear MoH.
> - Phone C ringing, Phone B press transfer (direct transfer)
> - Phone C still ringing, but Phone A can not hear MoH.
>
> Could you please to help me fix this issue !
>
> Thanks and best regards,
> John Phan
>
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>
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