[cisco-voip] Reporting packages

[Leslie Meade]

I should add this

The client wants a  list of calls though the day, or any given time for any given number or group for example

ext 1234 had 30 inbound calls, 10 outbound calls, 29 abandoned average time on call was 4 minutes



From: Leslie Meade
Sent: Thursday, October 16, 2014 7:42 AM
To: 'Brian Meade'
Cc: cisco-voip (cisco-voip at puck.nether.net)
Subject: RE: [cisco-voip] Reporting packages

That’s the point they do not want any call queueing, I had it configured for hunt groups but that was too limiting, and I just reverted back to directly calling the end user.
I see  in  7.1 there is sections in the CCDR Admin guide that they talk about CDR abandoned calls

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/7_0_1/cdr-defs/cdradmin/cdrex.html#wpmkr1201032

But cannot find anything in the 10.X CDR admin guide


From: bmeade90 at gmail.com<mailto:bmeade90 at gmail.com> [mailto:bmeade90 at gmail.com] On Behalf Of Brian Meade
Sent: Thursday, October 16, 2014 7:37 AM
To: Leslie Meade
Cc: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: Re: [cisco-voip] Reporting packages

What's your definition of an abandoned call without contact center?  Are you doing call queuing on the hunt pilots?

Brian

On Thu, Oct 16, 2014 at 10:30 AM, Leslie Meade <Leslie.Meade at lvs1.com<mailto:Leslie.Meade at lvs1.com>> wrote:
I am looking for a call reporting application that will also take into account abandoned calls. The client is not running UCCX and wants to get reports on this.
Now I know there are lots of applications that will do in, out and how long they were on a call for (that’s just normal call accounting), but they have asked for abandoned calls

Cheers


Leslie

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