[cisco-voip] Reporting packages

[Leslie Meade]

That’s the point they do not want any call queueing, I had it configured for hunt groups but that was too limiting, and I just reverted back to directly calling the end user.
I see  in  7.1 there is sections in the CCDR Admin guide that they talk about CDR abandoned calls

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/7_0_1/cdr-defs/cdradmin/cdrex.html#wpmkr1201032

But cannot find anything in the 10.X CDR admin guide


From: bmeade90 at gmail.com [mailto:bmeade90 at gmail.com] On Behalf Of Brian Meade
Sent: Thursday, October 16, 2014 7:37 AM
To: Leslie Meade
Cc: cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] Reporting packages

What's your definition of an abandoned call without contact center?  Are you doing call queuing on the hunt pilots?

Brian

On Thu, Oct 16, 2014 at 10:30 AM, Leslie Meade <Leslie.Meade at lvs1.com<mailto:Leslie.Meade at lvs1.com>> wrote:
I am looking for a call reporting application that will also take into account abandoned calls. The client is not running UCCX and wants to get reports on this.
Now I know there are lots of applications that will do in, out and how long they were on a call for (that’s just normal call accounting), but they have asked for abandoned calls

Cheers


Leslie

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