[cisco-voip] BE5K to BE6K license with valid UCSS issue

[Mike]

I see quite a few partners on this list and I'm wondering how many have had
trouble getting licenses from Cisco licensing when you had a valid UCSSS
contract?

 

I've opened 2 cases and put in the customers valid UCSS contract and they
are immediately closed with the same verbiage "contact your reseller to
purchase the upgrade"

 

Any ideas?

 

 

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