[cisco-voip] Received Call Logs for CCX Agents showing CTI Port

[Matthew Loraditch]

I am talking about the logs on the IP phone itself Directories, Received Calls on 7960s. These are not callback calls


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
Support Phone. 410.252.8830


From: avholloway at gmail.com [mailto:avholloway at gmail.com] On Behalf Of Anthony Holloway
Sent: Thursday, September 25, 2014 10:42 AM
To: Matthew Loraditch
Cc: Daniel Pagan; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Received Call Logs for CCX Agents showing CTI Port

Is it possible they are receiving callback calls?  Callback is designed in all cases such that the calling number will be a CTI port.

Also, can you clarify which display you are talking about?  CAD Enterprise Data, CAD Call Info, IP Phone Display, IPPA cData, etc.

On Thu, Sep 25, 2014 at 7:24 AM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
No, as I have other users at the same site albeit in different queues/applications who do not have the issue and we are on CCX 9 there which doesn’t have this feature.
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518<tel:443.541.1518>
fax.  410.252.9284<tel:410.252.9284>

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
Support Phone. 410.252.8830<tel:410.252.8830>


From: Daniel Pagan [mailto:dpagan at fidelus.com<mailto:dpagan at fidelus.com>]
Sent: Wednesday, September 24, 2014 11:14 AM
To: Matthew Loraditch; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Received Call Logs for CCX Agents showing CTI Port

You might be referring to the CLI statement “utils uccx icd clid enable”. It requires a restart of the UCCX Engine.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf

- Dan

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Wednesday, September 24, 2014 11:03 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Received Call Logs for CCX Agents showing CTI Port

Instead of the actual CID info that shows up once the call is answered?

I feel like I’ve encountered this before but can’t remember where or what the heck setting to change.


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518<tel:443.541.1518>
fax.  410.252.9284<tel:410.252.9284>

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
Support Phone. 410.252.8830<tel:410.252.8830>



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