[cisco-voip] Received Call Logs for CCX Agents showing CTI Port

[Anthony Holloway]

Is it possible they are receiving callback calls?  Callback is designed in
all cases such that the calling number will be a CTI port.

Also, can you clarify which display you are talking about?  CAD Enterprise
Data, CAD Call Info, IP Phone Display, IPPA cData, etc.

On Thu, Sep 25, 2014 at 7:24 AM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  No, as I have other users at the same site albeit in different
> queues/applications who do not have the issue and we are on CCX 9 there
> which doesn’t have this feature.
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook
> <http://www.facebook.com/#!/pages/Helion/252157915296>  | Website
> <http://www.heliontechnologies.com/>  |  Email Support
> <support at heliontechnologies.com?subject=Technical%20Support%20Request>
>
> Support Phone. 410.252.8830
>
>
>
>
>
> *From:* Daniel Pagan [mailto:dpagan at fidelus.com]
> *Sent:* Wednesday, September 24, 2014 11:14 AM
> *To:* Matthew Loraditch; cisco-voip at puck.nether.net
> *Subject:* RE: Received Call Logs for CCX Agents showing CTI Port
>
>
>
> You might be referring to the CLI statement “utils uccx icd clid enable”.
> It requires a restart of the UCCX Engine.
>
>
>
>
> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf
>
>
>
> - Dan
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Matthew Loraditch
> *Sent:* Wednesday, September 24, 2014 11:03 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Received Call Logs for CCX Agents showing CTI Port
>
>
>
> Instead of the actual CID info that shows up once the call is answered?
>
>
>
> I feel like I’ve encountered this before but can’t remember where or what
> the heck setting to change.
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook
> <http://www.facebook.com/#!/pages/Helion/252157915296>  | Website
> <http://www.heliontechnologies.com/>  |  Email Support
> <support at heliontechnologies.com?subject=Technical%20Support%20Request>
>
> Support Phone. 410.252.8830
>
>
>
>
>
> _______________________________________________
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>
>
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