[cisco-voip] UCCX Question- combining multiple scripts into one -Transfers/Triggers

[Max Harmony]

I need to separate the call center into two because their hours are
different and the main line DIDs.
The two separate call centers must have the same agents and same queues,
including Agent Personal Queues. Callers need to be able to choose to go to
either the Main Queues, or listen to another menu that allows them to
select and option to be sent to a personal queue

I have three separate scripts, CCA, CCB, and Agent Personal Queue, same
queues, same switch (calledNumber) with the same trigger(DNs) and I was
about to create three separate applications, but then realized the triggers
can only point to one application

What is the best way to set this up?
Option A

Script A (CCA )- Has all the "Switch-(Called Number) with all the trigger
Script B -Has no Switch, just Transfer to extension(and then the call goes
out to the trigger)
Script C - is the Personal Queue Script
Option B
Combine all three scripts into one-separate the TOD logic, have the same
queues and menus beneath each call center and Personal Queue tree, is going
to be a really large file

Thanks in advance for your suggestions

Grace
-- 
-- 
Grace Maximuangu

CloudPOP/InvictaCloud
www.cloudpop.com

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