[cisco-voip] FYI: UCCx v9.0 EOL announced...

Mon Apr 6 10:39:57 EDT 2015

Thanks for that link Anthony.   It just seems like the support for mixed
mode is really taking a long time.  This was a feature in all of the
marketing slides for 10.6 and it is now April with no publicly released COP.

On Mon, Apr 6, 2015 at 10:31 AM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> *"Thanks for your question. The support for co-residence of CAD and
> Finesse will be available in UCCX 10.6. We are currently in the
> controlled-release phase - what this means is that the support for the
> mixed mode is only being given out to a few customers whose migration plan
> is reviewed by internal teams and a COP file is provided for that customer
> only. This is to ensure that any feedback is incorporated before the
> official support is announced. The supported will be announced soon and the
> COP file which provides the support will be available for all customers in
> version 10.6."*
>
> Source:
> https://supportforums.cisco.com/discussion/12443556/ask-expert-finesse-uccx-next-generation-agent-desktop-and-transitioning-cad#comment-10335836
>
> On Mon, Apr 6, 2015 at 9:21 AM Brian Meade <bmeade90 at vt.edu> wrote:
>
>> I've got it running for one customer.  Not sure where we got the file
>> from though.  File name is "ciscouccx.1061.MixedMode.7.cop.sgn".  I'm
>> guessing they haven't released it publicly yet as I don't see it on CCO.
>>
>> On Sun, Apr 5, 2015 at 3:27 PM, Justin Steinberg <jsteinberg at gmail.com>
>> wrote:
>>
>>> Abhiram,
>>>
>>> Is there any update on the COP file for official support for Finesse and
>>> CAD on the same CCX cluster?    The design guide still says not supported
>>> for running both CAD & Finesse.
>>>
>>> Justin
>>>
>>> On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) <
>>> akramadh at cisco.com> wrote:
>>>
>>>>  Hi all,
>>>>
>>>>  The support for mixed-mode is expected to be announced in the coming
>>>> ways. It will be starting with 10.6 and the support can be claimed by
>>>> installing a COP file. The details will come out soon, but in summary it
>>>> will be in 10.6. Also, there will be a white-paper released regarding the
>>>> migration plan and best practices. Some of the things that come to my mind
>>>> straight away are:
>>>>
>>>>    - Voice is supported on mixed mode – you can have some teams on
>>>>    either CAD or Finesse handling calls
>>>>    - Chat and email agents have to be migrated completely onto Finesse
>>>>    - CAD supervisors only to monitor CAD teams and so on for Finesse
>>>>    - 1 team = 1 type of agent desktop
>>>>
>>>> There are some limitations too and they will be in the document which
>>>> will be published. However, if you can think about any scenario you would
>>>> like to discuss and get some feedback – please feel free to reach out to
>>>> me. Or you can put it out here in the forum, Ryan or myself can brainstorm
>>>> with you.
>>>>
>>>>       *Abhiram Kramadhati*
>>>> Technical Solutions Manager
>>>> Customer Solutions Success team, CBABU
>>>> akramadh at cisco.com
>>>>
>>>> CCIE Voice - 40065
>>>>
>>>> *Cisco Systems Australia Pty Limited*
>>>> The Forum
>>>> 201 Pacific Highway
>>>> 2065
>>>> St Leonards
>>>> Australia
>>>> Cisco.com <http://www.cisco.com/web/AU/>
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>>>>
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>>>>
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>>>>
>>>>   From: Josh Warcop <josh at warcop.com>
>>>> Date: Tuesday, 20 January 2015 6:19 am
>>>> To: Lelio Fulgenzi <lelio at uoguelph.ca>, voip puck <
>>>> cisco-voip at puck.nether.net>
>>>> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>>
>>>>   Both can be activated but it is a requirement that a team be on CAD
>>>> or Finesse. Essentially giving a 'Team' based migration approach from CAD
>>>> to Finesse.
>>>>  ------------------------------
>>>> From: Lelio Fulgenzi <lelio at uoguelph.ca>
>>>> Sent: 1/19/2015 2:04 PM
>>>> To: voip puck <cisco-voip at puck.nether.net>
>>>> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>>
>>>>   Thanks for everyone's help on this, especially the Cisco folk who
>>>> are going back to check for docs and publishing dates, etc.
>>>>
>>>> I'm glad I posted this and started the conversation.
>>>>
>>>>
>>>> ---
>>>> Lelio Fulgenzi, B.A.
>>>> Senior Analyst, Network Infrastructure
>>>> Computing and Communications Services (CCS)
>>>> University of Guelph
>>>>
>>>> 519-824-4120 Ext 56354
>>>>
>>>> lelio at uoguelph.ca
>>>> www.uoguelph.ca/ccs
>>>> Room 037, Animal Science and Nutrition Building
>>>> Guelph, Ontario, N1G 2W1
>>>>
>>>> ------------------------------
>>>>  *From: *"Mike" <mikeeo at msn.com>
>>>> *To: *"Charles Goldsmith" <wokka at justfamily.org>
>>>> *Cc: *"Anthony Holloway" <avholloway+cisco-voip at gmail.com>, "Lelio
>>>> Fulgenzi" <lelio at uoguelph.ca>, "Kevin Przybylowski" <
>>>> kevinp at advancedtsg.com>, "voip puck" <cisco-voip at puck.nether.net>
>>>> *Sent: *Monday, January 19, 2015 1:25:41 PM
>>>> *Subject: *RE: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>>
>>>>  I can find out tomorrow. I was told it was supported in 10.6 only let
>>>> me dig around.
>>>>
>>>>
>>>>
>>>> *From:* Charles Goldsmith [mailto:wokka at justfamily.org
>>>> <wokka at justfamily.org>]
>>>> *Sent:* Monday, January 19, 2015 1:15 PM
>>>> *To:* Mike
>>>> *Cc:* Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck
>>>> *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>>
>>>>
>>>>
>>>> Mike, this has been discussed previously, where is this documented?
>>>> Per the 10.6 documentation, it is not supported for concurrent use.
>>>>
>>>>
>>>>
>>>> On Mon, Jan 19, 2015 at 10:39 AM, Mike <mikeeo at msn.com> wrote:
>>>>
>>>> Just a FYI…10.6 will be your CAD to Finesse migration platform. It is
>>>> the only supported co-resident version available for CAD & Finesse to be
>>>> activated at the same time.
>>>>
>>>>
>>>>
>>>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On
>>>> Behalf Of *Anthony Holloway
>>>> *Sent:* Monday, January 19, 2015 10:26 AM
>>>> *To:* Lelio Fulgenzi; Kevin Przybylowski
>>>> *Cc:* cisco-voip at puck.nether.net
>>>>
>>>>
>>>> *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>>
>>>>
>>>>
>>>> "Does that mean Finesse is the way to go?"
>>>>
>>>>
>>>>
>>>> Yes.  And CUIC is the way to go for reporting.  In fact, if you have
>>>> not yet deployed a UCCX 10.5, then you may not know HRC already went away.
>>>>
>>>>
>>>>
>>>> On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <lelio at uoguelph.ca>
>>>> wrote:
>>>>
>>>> Good catch on that!
>>>>
>>>> Does that mean Finesse is the way to go?
>>>>
>>>> ---
>>>>
>>>>
>>>> Lelio Fulgenzi, B.A.
>>>> Senior Analyst, Network Infrastructure
>>>> Computing and Communications Services (CCS)
>>>> University of Guelph
>>>>
>>>> 519-824-4120 Ext 56354
>>>> lelio at uoguelph.ca
>>>> www.uoguelph.ca/ccs
>>>> Room 037, Animal Science and Nutrition Building
>>>> Guelph, Ontario, N1G 2W1
>>>>
>>>>
>>>>  ------------------------------
>>>>
>>>> *From: *"Kevin Przybylowski" <kevinp at advancedtsg.com>
>>>> *To: *cisco-voip at puck.nether.net
>>>> *Sent: *Monday, January 19, 2015 9:49:52 AM
>>>> *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>>
>>>>
>>>>
>>>> Nice – thanks for the heads up.  I knew it was coming, I like the note
>>>> below from the EOL:
>>>>
>>>>
>>>>
>>>> In addition to the SKUs listed in this notification, the same End of
>>>> Software Maintenance and End of Support milestones will apply to the Cisco
>>>> Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop
>>>> Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.
>>>>
>>>>
>>>>
>>>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On
>>>> Behalf Of *Lelio Fulgenzi
>>>> *Sent:* Monday, January 19, 2015 9:37 AM
>>>> *To:* voip puck
>>>> *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>>
>>>>
>>>>
>>>>
>>>> In three parts...
>>>>
>>>>    1.
>>>>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
>>>>    2.
>>>>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html
>>>>    3.
>>>>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html
>>>>
>>>>
>>>>
>>>> Lelio Fulgenzi, B.A.
>>>> Senior Analyst, Network Infrastructure
>>>> Computing and Communications Services (CCS)
>>>> University of Guelph
>>>>
>>>> 519-824-4120 Ext 56354
>>>> lelio at uoguelph.ca
>>>> www.uoguelph.ca/ccs
>>>> Room 037, Animal Science and Nutrition Building
>>>> Guelph, Ontario, N1G 2W1
>>>>
>>>>
>>>>
>>>>
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>>>>
>>>>
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>>>
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