[cisco-voip] FYI: UCCx v9.0 EOL announced...

Tue Apr 14 07:26:02 EDT 2015

Hi Justin,

I just confirmed, there is no CAD update with the Mixed Mode COP file. The Release Notes will be modified accordingly to remove the typo and list the CAD version as .95, the same as that of 10.6(1) base.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time

From: Ryan LaFountain
Date: Monday, April 13, 2015 at 3:37 PM
To: Justin Steinberg
Cc: voip puck
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Hi Justin,

The TAC engineer told you correctly based on the draft release notes we're currently reviewing. The problem is, I think the Release Notes are wrong :)

Stay tuned, I'll get back to you.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time

From: Justin Steinberg
Date: Monday, April 13, 2015 at 3:10 PM
To: Ryan LaFountain
Cc: "Abhiram Kramadhati (akramadh)", voip puck
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Sure, thanks Ryan.   SR 634454765

On Mon, Apr 13, 2015 at 3:04 PM, Ryan LaFountain (rlafount) <rlafount at cisco.com<mailto:rlafount at cisco.com>> wrote:
Hi Justin,

Can you send me the TAC case please? I'm curious to know why they told you it requires a CAD upgrade...

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898<tel:%2B1%20919%20392%209898>
Hours: M - F 9:00am - 5:00pm Eastern Time

From: Justin Steinberg
Date: Monday, April 13, 2015 at 3:02 PM
To: "Abhiram Kramadhati (akramadh)"
Cc: voip puck

Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

I opened up a TAC case to get early access to the COP file and found that the COP file makes modifications to CAD, which requires a CAD upgrade on all the clients.   That's really disappointing because the entire goal here is to move off of CAD.  Having to get all the desktop teams (4 desktop teams in this environment) to upgrade CAD another time, just to decommission CAD is really alot of wasted time and frustration.

TAC is checking with BU to see if there is anyway to avoid the CAD upgrade.

Justin

On Thu, Apr 9, 2015 at 8:46 PM, Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>> wrote:
Hi Justin/all,

The support for mixed mode is almost ready and you should see it on CCO in no more than 2 weeks. Will update if there are any changes.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CBABU
CCIE Voice # 40065

From: akramadh <akramadh at cisco.com<mailto:akramadh at cisco.com>>
Date: Tuesday, 7 April 2015 8:52 am
To: Justin Steinberg <jsteinberg at gmail.com<mailto:jsteinberg at gmail.com>>

Cc: Josh Warcop <josh at warcop.com<mailto:josh at warcop.com>>, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>, voip puck <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Hi Justin,

Allow me till Wednesday, I will have some confirmation on the exact dates although I can confirm that it right around the corner. BTW, I can help you get the cop file for your customer immediately because it is being given out on a per-customer basis – so the support can be given for your customer now if needed and you don’t have to wait for the announcement of the support.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CBABU
CCIE Voice # 40065

From: Justin Steinberg <jsteinberg at gmail.com<mailto:jsteinberg at gmail.com>>
Date: Monday, 6 April 2015 6:27 am
To: akramadh <akramadh at cisco.com<mailto:akramadh at cisco.com>>
Cc: Josh Warcop <josh at warcop.com<mailto:josh at warcop.com>>, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>, voip puck <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Abhiram,

Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?    The design guide still says not supported for running both CAD & Finesse.

Justin

On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>> wrote:
Hi all,

The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are:

  *   Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls
  *   Chat and email agents have to be migrated completely onto Finesse
  *   CAD supervisors only to monitor CAD teams and so on for Finesse
  *   1 team = 1 type of agent desktop

There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you.

[http://www.cisco.com/c/dam/assets/email-signature-tool/logo_02.png?ct=1420440421812]

Abhiram Kramadhati
Technical Solutions Manager
Customer Solutions Success team, CBABU
akramadh at cisco.com<mailto:akramadh at cisco.com>

CCIE Voice - 40065

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From: Josh Warcop <josh at warcop.com<mailto:josh at warcop.com>>
Date: Tuesday, 20 January 2015 6:19 am
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>, voip puck <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse.
________________________________
From: Lelio Fulgenzi<mailto:lelio at uoguelph.ca>
Sent: 1/19/2015 2:04 PM
To: voip puck<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc.

I'm glad I posted this and started the conversation.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354<tel:519-824-4120%20Ext%2056354>

lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: "Mike" <mikeeo at msn.com<mailto:mikeeo at msn.com>>
To: "Charles Goldsmith" <wokka at justfamily.org<mailto:wokka at justfamily.org>>
Cc: "Anthony Holloway" <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>, "Lelio Fulgenzi" <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>, "Kevin Przybylowski" <kevinp at advancedtsg.com<mailto:kevinp at advancedtsg.com>>, "voip puck" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Sent: Monday, January 19, 2015 1:25:41 PM
Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced...

I can find out tomorrow. I was told it was supported in 10.6 only let me dig around.

From: Charles Goldsmith [mailto:wokka at justfamily.org]
Sent: Monday, January 19, 2015 1:15 PM
To: Mike
Cc: Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Mike, this has been discussed previously, where is this documented?  Per the 10.6 documentation, it is not supported for concurrent use.

On Mon, Jan 19, 2015 at 10:39 AM, Mike <mikeeo at msn.com<mailto:mikeeo at msn.com>> wrote:

Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD & Finesse to be activated at the same time.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Anthony Holloway
Sent: Monday, January 19, 2015 10:26 AM
To: Lelio Fulgenzi; Kevin Przybylowski
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

"Does that mean Finesse is the way to go?"

Yes.  And CUIC is the way to go for reporting.  In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away.

On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Good catch on that!

Does that mean Finesse is the way to go?

---

Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________

From: "Kevin Przybylowski" <kevinp at advancedtsg.com<mailto:kevinp at advancedtsg.com>>
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Sent: Monday, January 19, 2015 9:49:52 AM
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Nice – thanks for the heads up.  I knew it was coming, I like the note below from the EOL:

In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Lelio Fulgenzi
Sent: Monday, January 19, 2015 9:37 AM
To: voip puck
Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced...

In three parts...

  1.  http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
  2.  http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html
  3.  http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html

Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

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